Full Job DescriptionAbout the company:
Zycus is a pioneer in cognitive procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its source to pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user experience to the end-users. Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
About the internship/job:
Selected intern’s day-to-day responsibilities include: 1. Work on being a part of a 24/7 support team supporting Zycus’s source-to-pay procurement suite 2. Work on being the first point of contact for customers having queries/issues related to Zycus products 3. Work with the technical account management team to ensure deliverables are on-time 4. Increase efficiency and resolve issues for customers by coordinating with multiple teams from Zycus & the customer side to achieve customer satisfaction 5. Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance customer experience, reduce manual efforts and suggest new processes 6. Work with customers and internal stakeholders while participating and facilitating testing including user acceptance testing 7. Evaluate and suggest innovative solutions and workarounds for customer requirements 8. Work efficiently on, Zycus products configuration, incident management tools, MS-Excel, etc. 9. Provide a strong technical understanding of the Zycus product with the ability to discuss and demonstrate the Zycus solution and how it may be configured to meet a customerâs business needs
Who can apply:
Only those students or freshers can apply who:
are available for full time (in-office) internship
have relevant skills and interests
can start the internship between 5th Aug’21 and 9th Sep’21
are available for duration of 3 months
have already graduated or are currently in any year of study
are from Bangalore, Mumbai and neighboring cities
Females willing to start/restart their career may also apply
Number of internships/jobs available: 4
Categories: Customer Service,Product,Operations,MBA