Zscaler Hiring for IT Helpdesk Engineer at Mohali, Punjab Full Time

Full Job DescriptionCompany Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

Job Description

Monitor and respond quickly and effectively to requests received through the IT Helpdesk
Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone.
Follow up and ensure issue has been resolved.
Write training and instruction manual. Document internal procedures.
Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
Provide employee orientation and training.
Maintain daily performance and monitoring of computer systems.
Install, modify, and repair computer hardware and software.
Maintain inventory of all equipment, software and software licenses
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Computer hardware and software installation.
Provide support for company email system, web/audio conferencing service, and phone system.

Qualifications

3-5 years’ experience with the following:
Strong background in TCP/IP, IP networking knowledge, i.e. IP subnet, DNS, DHCP, FTP, SSH and etc.
Microsoft Active Directory experience and all Windows networking.
Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications
Working with varies server and client hardware platforms, i.e. DELL, Lenovo.
Web/Audio Conferencing, i.e. WebEx, Join.Me
Strong problem-solving skills and the ability to work on multiple projects and issues
Excellent written and verbal communication skills are essential
VMWare ESX/ESXi, vSphere, vCenter and VMware Server
Knowledge of Phone System, VoIP
Linux OS and basic services i.e. Apache/HTTPD, SSHD, SAMBA

Additional Information

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.