Full Job Description
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.
NO AGENCY CALLS, PLEASE.
ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.
Human Resources develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations.
HUMAN RESOURCES SPECIALIST/PROGRAM LEAD
We seek an experienced HR professional for a Program Lead position in our Pune, India) office. The Expedition (EXPdn) Captain helps lead professional growth and development activities for our entry-level and junior lateral hire associates across business tracks: learning and development champion, performance and career coach, people development lead and employee engagement steward. Associates participate in a structured First-Year Program comprising curricular and on-the-job learning; second-year content is delivered through business units, but Associates continue to report to the Expedition Captain. The position reports to the Expedition Program Manager and works closely with key business leaders to shape the program.
Develop and orchestrate the Associate experience for ZS India, providing ongoing coaching, career planning, staffing guidance and developmental counseling for assigned associates;
Implement an Associates Program that meets learning objectives and milestones, and can evolve to meet future growth needs;
Define, together with the Learning & Development team, the curriculum for learning sessions that support customized business unit learning roadmaps;
Host monthly meetings to deliver learning curriculum, maintain office hours for advising and appropriately partner with key business and HR teams as necessary to ensure ongoing performance feedback and coaching;
Ensure program participants undertake and fulfill learning objectives associated with core competencies / curriculum necessary for accelerated learning and career progression;
Partner with key business stakeholders and HR colleagues (Learning & Expertise Development, Operations, Staffing) to support ongoing active learning and strong employee engagement;
Maintain a healthy culture amongst program participants that values and reinforces key aspects of ZS culture and core values (honesty, integrity, accountability, quality, innovation and collaboration);
Support various projects and initiatives that support the onboarding and development of the cohort group.
Bachelor’s degree required (Master’s degree/MBA strongly preferred);
8-14 years relevant work experience, ideally in multinational/global professional services;
Demonstrated ability to establish and manage large-scale learning, development or onboarding programs;
Demonstrated ability to manage individuals and teams;
Experience in interfacing with international audiences and cross-office teams;
Ability to navigate matters to closure in ambiguous situations
Ability to proactively and continually collaborate with colleagues (business/HR) to ensure timely, efficient and accurate deliverables;
Excellent oral, written and interpersonal communication skills to effectively work with all levels of the organization. Should have the skill to create and deliver presentations to large audiences and leadership teams;
Ability to maintain high level of confidentiality and work with highly sensitive data and information;
Excellent organizational skills and ability to multi-task while working against tight timelines;
Attention to detail and commitment to get things done;
Good sense of humor appreciated!
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