Zones Hiring for Manager, IT Infrastructure at Delhi, Delhi Full Time

The IT Infrastructure Manager’s role is to plan, organize, and oversee staff and operations to ensure stability, security and availability of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications and telecommunications systems. The Infrastructure Manager will also be responsible for overseeing Infrastructure projects and Help Desk functions to include managing customer satisfaction, providing day-to-day direction to the Help Desk staff to include scheduling, escalations and tracking/reporting metrics. Additional responsibilities include directing activities to resolve hardware and software problems in a timely and accurate fashion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategy & Planning

Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

Participate in the development of IT strategies in collaboration with the leadership team.

Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.

Acquisition & Deployment

Prepare documentation for infrastructure projects and associated efforts.

Negotiate with vendors, to secure infrastructure-specific products and services.

Assist with the planning and deployment of infrastructure security measures.

Operational Management

Manage and set priorities for the design, maintenance, development, and evaluation of infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations and SaaS solutions

Conduct feasibility studies for various upgrade projects, improvements, and other projects.

Define hardware and software standards in conjunction with owners and stakeholders.

Ensure network & server performance, provide associated metrics and reports; and ensure proper LCM of all infrastructure.

Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.

Establish and maintain regular written and in-person communications with the organization’s leadership and end users regarding pertinent infrastructure activities.

Practice IT asset management, including inventory and related documentation

Engage with and direct ITSM processes as required (e.g. incident, change, problem)

Direct a group of infrastructure engineers and Help Desk analysts

Ensure logging of all customer issues into CRM case management system

Ensure problem resolution by initializing and tracking problem assignments

Initiates and tracks escalation as appropriate to other resources

Creates timely and accurate communication of issues to management

Ensure that escalated issues and special and ongoing tasks are addressed as necessary

Keeps customer updated on status and confirms closure of issue

Education

BA/BS in Computer Science, Business, or a related field

Certifications/Licenses/Etc.

None

Required Experience

7+ years of IT Leadership experience

Excellent oral and written communication skills

SDLC and Project Management Experience

Ability to manage multiple projects, users, systems, and deadlines

Self-motivated with a strong team orientation

Strong technical, analytical and problem-solving skills

Other experience

Web portal, Web APIs, CRM and SaaS solutions for eProcurement (P2P)

Experience working within a Global Sales and Distribution environment

Experience working with CRM, ERP, and eCommerce applications

Public Cloud infrastructure management

Microsoft System Center Configuration Manager

Microsoft MBAM

Microsoft WSUS

Microsoft Windows Build updates

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it’s an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!