To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategy & Planning
Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Participate in the development of IT strategies in collaboration with the leadership team.
Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
Acquisition & Deployment
Prepare documentation for infrastructure projects and associated efforts.
Negotiate with vendors, to secure infrastructure-specific products and services.
Assist with the planning and deployment of infrastructure security measures.
Manage and set priorities for the design, maintenance, development, and evaluation of infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations and SaaS solutions
Conduct feasibility studies for various upgrade projects, improvements, and other projects.
Define hardware and software standards in conjunction with owners and stakeholders.
Ensure network & server performance, provide associated metrics and reports; and ensure proper LCM of all infrastructure.
Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
Establish and maintain regular written and in-person communications with the organization’s leadership and end users regarding pertinent infrastructure activities.
Practice IT asset management, including inventory and related documentation
Engage with and direct ITSM processes as required (e.g. incident, change, problem)
Direct a group of infrastructure engineers and Help Desk analysts
Ensure logging of all customer issues into CRM case management system
Ensure problem resolution by initializing and tracking problem assignments
Initiates and tracks escalation as appropriate to other resources
Creates timely and accurate communication of issues to management
Ensure that escalated issues and special and ongoing tasks are addressed as necessary
Keeps customer updated on status and confirms closure of issue
BA/BS in Computer Science, Business, or a related field
7+ years of IT Leadership experience
Excellent oral and written communication skills
SDLC and Project Management Experience
Ability to manage multiple projects, users, systems, and deadlines
Self-motivated with a strong team orientation
Strong technical, analytical and problem-solving skills
Web portal, Web APIs, CRM and SaaS solutions for eProcurement (P2P)
Experience working within a Global Sales and Distribution environment
Experience working with CRM, ERP, and eCommerce applications
Public Cloud infrastructure management
Microsoft System Center Configuration Manager
Microsoft Windows Build updates
As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country.
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job – it’s an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
Welcome to AMCAT chat centre AMCAT is India’s largest employability test. Taking AMCAT can open up multiple job opportunities for...Apply For This Job
About the Company:We are Facilitators! and we are driven by quality! We plan, frame and derive solutions that facilitate success...Apply For This Job
We are hiring for a leading Multinational Technology Company that specializes in enterprise infra solutions, server infrastructure, cloud based products...Apply For This Job
About Company:Justdial, India’s No.1 Local Search Engine has much more to offer than what meets the eye. With more than...Apply For This Job
Job Description About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy...Apply For This Job
Job Description This position is for an experienced circuit design engineer in the areas of custom circuits, memories – SSA/RF...Apply For This Job