Zithara Hiring for Client Success & Strategy Ninja Job at Hyderābād Full Time

What we value:

• Someone who is independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
• Someone who is a voracious learner
• Actively seeking to learn and view feedback as a beautiful gift
• Loves tackling ambiguous problems and shaping them into clear goals

Key Responsibilities:

• Onboarding Clients to the Zithara Platform, guiding them throughout their journey with Zithara and ensuring their success. At Zithara our motto is “building relationships beyond transactions”, and we live by it for our own customers.
• Optimizing the Customer Journey by examining various stages of the customer journey and identifying gaps in customer-facing processes, including identifying use cases using a clearly defined approach to deliver values for the customers.
• Use internal Product software and reports to keep tabs on customer health scores and the performance of the Brand, which could help identify and implement necessary process improvements.
• Formulate Upselling and Cross-Selling Strategies through a process of Client Strategic Account planning, working closely with the Sales & Marketing team and Brand Success managers to identify prospects for business expansion. Using this collaboration to define the BSM’s involvement in upselling and cross-selling to the existing customers.
• Alignment, Education, and Training across functions to align all of them towards Brand Success. Every key business area must participate in the effort to bring value to the customer and provide exceptional experiences.
• Preferred Candidates : Freshers (0-1 year)