Zepto Looking for Information Technology Support Engineer at Mumbai, Maharashtra, India Full Time

Designation: Manager II – IT Support Engineer

Our Story

Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we’re building across the country! We’re scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi NCR, Chennai, Pune, Hyderabad and Kolkata. We are incredibly well funded with a marquee investor base including Y Combinator, Nexus Venture Partners, Glade Brook, and more! We’ve also built out one of the best startup teams in India, with senior Executives from Flipkart, Uber, Goldman Sachs and institutions like Stanford, INSEAD, IIM, and IIT.

Your Role

● Provide technical support to address user tickets regarding hardware, software, and networking issues.

● Conduct remote troubleshooting to diagnose and resolve technical problems efficiently.

● Install and support end-user devices, ensuring proper functionality and adherence to company policies.

● Create and maintain technical documentation, SOPs, and helpcards for reference purposes.

● Install authorized software and ensure patches and upgrades are applied on end-user devices.

● Administer and manage user accounts, including provisioning and account management activities.

● Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM solutions.

● Utilize scripting languages such as PowerShell, Shell Script, or Python for automation and system management tasks.

● Collaborate with other IT engineers and users to coordinate support activities effectively.

● Comply with all company policies and procedures, particularly those related to IT operations and security.

● Participate in the implementation and support of IT-related policies, contributing to the overall improvement of IT services.

What We’re Looking For

● Service desk experience, with a strong understanding of IT support processes and procedures.

● Proficient knowledge of macOS and iOS platforms, with experience in administering and troubleshooting Mac OS and iOS devices.

● Experience with Jamf or Intune for managing and administering end-user devices.

● Ability to administer and provide user account provisioning, including user account management activities.

● Proficiency in scripting languages such as PowerShell, Shell Script, or Python for automation and system management tasks.

● Strong knowledge of Windows 10 and 11 operating systems, including installation and troubleshooting.

● Familiarity with MS Outlook O365 installation and troubleshooting processes.

● Ability to assemble and disassemble laptops, with knowledge of CPU components.

● Understanding of networking concepts, including OSI Layer, TCP/IP, routing protocols, and network architecture.

● Experience in printer installation and troubleshooting.

● Proficient in providing IT support via various channels, including telephone, ticket system, emails, and instant chat messaging tools.

● Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues and users

Why Join Us?

●Zepto is on a blitzscaling path unlike any other startup today. Be the flagbearer for the financial process in this journey.

● The opportunity to join India’s first Unicorn in 2023 is rare. So, we’re making our team strong.

● Equity to create lasting wealth as our company grows. Interested?

● Reach out to [email protected].