YouGov Hiring for HR Operations Specialist – Lifecycle at Mumbai, Maharashtra Full Time

Company Description

YouGov is an international market research and data analytics group.

Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.

We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.

We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.

Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.

With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world’s largest research networks.

The Culture

Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

What is the team like that you will be joining ?

This is an opportunity to be part of a small global team of HR Operations specialists, supporting a growing Business of over 1,100 employees globally. Headquartered in London, the company has offices in 26 countries.

HR Operations works closely with other HR teams covering Business Partnering, Talent Acquisition, Talent Development, Reward, Change & Systems

Job Description

What is the role we can offer you ?

The HR Operations team is responsible for the full employee lifecycle from new joiner onboarding, through all changes that might happen during an employee’s time with the company, such annual pay review, changes to role or transfers of department or country, maternity or paternity leaves, sick leaves etc, through to termination of employment. We are also involved in the lifecycle of non-employees such as contractors. This is a varied and interesting role where you will be supporting employees and line managers across the globe and therefore needing to operate within a variety of different employment legal jurisdictions.

What will I be delivering ?

This role will be responsible for the Lifecycle and Exit service offering across our offices globally and the role will include:

• Processing all employee lifecycle activities requested by line managers, employees and HR Business Partners such as maternity / paternity leave, changes to role or department etc, preparing the appropriate documents and updating the HRI system (Sage People).
• Processing termination cases, both voluntary and involuntary, creating the leaver documentation, updating the HRI system and ensuring that all stakeholders such as IT, the leaver and the line manager are aware of dates and their responsibilities.
• Monthly Payroll administration, working hand in hand with Finance to ensure that key information such as joiners, leavers, employee changes are processed by Payroll in an accurate and timely manner.
• Global benefits administration including responding to employee questions.
• Managing non-standard leave updates in the HRI system and responding to leave questions from employees.
• Being the first point of contact for employees regarding HR topics such as policy questions and either responding or passing on the question to the appropriate person and keeping the employee informed.
• Supporting the annual pay review process and off-cycle salary increases by use of mail merge and emailing letters to line managers and employees.
• Monitoring visa expiry cases and informing the HR BP in a timely manner and tracking to ensure that the visa is extended or the employee is terminated.
• Supporting HR BPs and other HR colleagues with ad hoc requests
• Auditing key data to ensure the HRI system is 100% accurate.
• Production of current and ex-employee reference letters.
• Involvement in ad hoc projects
• Continuous improvement initiatives

Qualifications

What will I bring to the role ?

Degree in HR or similar qualification

IT literate (HRIS & MS Office)

HR Operations experience

HR Shared Services experience would be an advantage, ideally in a corporate environment

Fluent spoken and written English language skills

Exposure to other HR disciplines would be an advantage

Excellent written and oral communication skills

Ability to work autonomously but also as part of a team

A friendly, helpful manner with good stakeholder management skills

Able to remain calm under pressure

Able to multi-task, prioritise and meet deadlines

Able to work accurately in a fast-paced environment

Risk management awareness / good risk ‘radar’

Be customer-focused and understand what a positive customer experience looks like.

Additional Information

What’s in it for me – why would someone want the role

The chance to grow and develop your HR Operations skills in a small fast-faced environment as part of a global team

The opportunity to really have an impact on HR operational efficiency and to contribute to the overall employee / line manager HR experience

Shift: 11am – 8 pm IST (Monday – Friday)

Location: Goregaon , Mumbai