Yogamu, TERRAMD Looking for E-commerce Operations Manager at Rishikesh, Uttarakhand Full Time

About Zendo Crafts:

Zendo Crafts is a leading online retailer specializing in unique yoga gear, traditional Indian musical instruments, and jewelry. Our mission is to inspire and support individuals on their journey towards a balanced and mindful lifestyle by offering a carefully curated selection of high-quality products.

We are currently seeking an experienced E-commerce Operations Manager to join our team and lead the daily operations of our thriving online store. The ideal candidate will have a strong background in e-commerce, a passion for our products, and a drive to deliver exceptional customer experiences.

Responsibilities:

• Oversee the day-to-day operations of the Zendo
• Crafts online store, ensuring smooth functioning and exceptional customer service
• Develop and implement strategies for inventory management, vendor management, and order fulfillment
• Collaborate with the marketing team to optimize product listings, promotions, and overall online presence
• Supervise and support sales and customer support associates, ensuring a high level of customer satisfaction
• Analyze sales data, customer feedback, and market trends to make informed decisions and drive continuous improvement
• Manage relationships with shipping partners, ensuring timely and accurate delivery of orders
• Work closely with the web developer/designer to maintain and update the e-commerce website
• Set and monitor KPIs and goals for the team, providing regular s to company leadership

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field
• Minimum 3 years of experience in e-commerce, preferably in the retail sector
• Knowledge of our product categories (yoga gear, Indian musical instruments, and jewelry) is highly desirable
• Strong understanding of e-commerce platforms, tools, and best practices
• Excellent leadership, communication, and interpersonal skills
• Proven ability to develop and implement effective strategies for inventory management, order fulfillment, and customer service
• Proficient in data analysis and ing
• Ability to work independently and collaboratively in a fast-paced, remote work environment

How to Apply:

If you are an e-commerce professional with a passion for yoga, Indian culture, and unique products, we would love to hear from you! To apply, please send your resume, a cover letter detailing your experience and interest in the role, and any relevant work samples or references to [email protected]

Job Type: Full-time

Salary: ₹40,000.00 – ₹50,000.00 per month

Benefits:

• Work from home

Supplemental pay types:

• Performance bonus

Education:

• Bachelor’s (Required)

Experience:

• total work: 3 years (Required)