Yes Bank Hiring for Video KYC Associate Job at Navi Mumbai Full Time

Duties and Responsibilities

• Portfolio Management for Bank’s Customers
• Engage with assigned portfolio of Bank customers for service and deepening relationship
• Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions
• Deepening of customer portfolio level benchmarks
• Manage Issues and Maintain complete relationship record for assigned customer accounts
• Enhancing customer wallet size
• Profiling Customer to increase wallet share – Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship
• Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
• Service to Sales approach established for deepening relationship with family members and associates which have been grouped together

• Acquisition of New To Bank Customers
• To acquire new to bank customers from leads generated through marketing channel and various campaigns
• Referrals generated from existing customers
• Penetration of products across family groups
• Customer Query and Complaint resolution:
• Ensure query resolution of the customers by coordinating with service and operations team
• Resolving all complaints received from preferred customers within the stipulated TAT’s

• Fulfilment of other objectives:
• To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time.

Qualification and Experience Required

Qualifications:

• Minimum Graduate or equivalent degree
• Excellent flair of English Language

Experience:

• 1 to 5 years of experience in sales & / or relationship role( Preferable)

• Fresher’s with excellent communication skill will be considered