2. Transactions Related:
ü Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.
ü Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations
ü Ensure strong monitoring of all transactions
3. Service & Quality:
ü Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
ü Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency
ü Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
ü Play a pro-active role in new products, processes or systems roll out impacting the clients
ü Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
ü Ensuring collection of CSS forms on periodic basis and sent to NOC.
ü Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.
4. Audit & Compliance:
ü Responsible to follow all process, policies as per guidelines & audit rating of the branch
ü Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective
ü Attend to any audit findings and resolve them immediately as applicable
5. Others:
ü Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office
ü Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.
ü Manage Local Vendors /agency relationships to ensure smooth execution of transaction
ü Responsible for Branch upkeep & maintenance and control over the cost
ü Must be thorough with banking processes, regulations & guidelines across
ü retail products.
ü Comply with bank policies and procedures to ensure safety and security of bank’s and customer’s assets
Qualifications
Minimum graduation required
Primary Location
Kerala – Kochi
Department
Branch Banking
Sub-Department
Relationship and Service Management
Job Type
Standard
Shift
Day Job
Schedule
Full-time
Employee Status
Regular
Posted On
11.08.2020
Work Location
Kochi