Xelenz Education Hiring for Senior Operations Executive Job at Remote Full Time

Experience Required:

Senior Operations Executive

Minimum 5 years of experience in operations coordination in education industry with expertise in coordinating with educators/teachers, parents and students.

Analyze and understand progress of students and ensure educators follow the company process and quality of service

Good expertise in Microsoft excel, Google sheets, web portals and written communication

Excellent English communication skills

Graduate / Post graduate in administration

Job Responsibility

• Coordinating with Xelenz Educators/Staff/Parents/Clients & others
• Student session scheduling & batch assignments
• Educator batch scheduling & student assignment to batches
• WhatsApp communication with Xelenz Educators/Staff/Parents/Clients & others
• Google Classroom, Xelenz Portal & Google Sheet updation
• Available during ongoing sessions for any immediate actions
• Managing / improving Xelenz processes across the team to ensure the quality of delivery
• Maintain secular, compassionate and calm decorum
• Grievance redressal & issue resolution in coordination with stakeholders
• Assist in the educator hiring process whenever required
• Assist in the educator training process after onboarding
• Attendance monitoring of Xelenz Staff
• Assist in the demo classes as & when required
• Book-keeping and student billing

Position:

Reporting to the Account manager and potential to become the operations manager within the organization

Requirements for the job role :

Internet Connectivity & Power Backup

• Broadband internet for stable connectivity to join & monitor sessions on Zoom
• Phone internet connectivity for WhatsApp communication with parents, educator etc.
• Laptop with sufficient power backup
• Mobile calling charges will be covered by Xelenz

Job Types: Full-time, Contract

Salary: ₹25,000.00 per month (subject to qualification and relevant experience)

Contract length: 36 months

Application Deadline: 15/9/2021

Expected Start Date: 15/9/2021

Job Types: Full-time, Contract

Salary: ₹23,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Evening shift

Application Question(s):

• Working Hours – 1pm -10pm IST

Experience:

• Operations: 3 years (Required)
• total work: 3 years (Required)

Work Remotely:

• Yes