WovV Technologies Hiring for Process Excellence(All levels) at Remote Full Time

Locations: WFH |Remote |Chennai |Vadodara |Mumbai

Job Summary:
This is an opportunity to be part of an energetic and growing WovV Team and take part in the journey of building and scaling great products with cutting edge technologies.

Working with us means being at the convergence of engineering, design, innovation, and scale. It means being part of a highly skilled and driven team whose work directly improves the lives of our customers.

WovVTech is looking for Associates and Managers (All Levels) for our Process Excellence team. As a member of the Process Excellence team, you will be instrumental in WovVTech product implementation. An ideal candidate would have experience in Retail Operations, MIS reporting, and software monitoring and installations.

Experience:
0-1 years – Associate – Process Excellence

1-3 years – Senior Associate – Process Excellence

3-4 years – Assistant Manager – Process Excellence

5-6 years – Manager – Process Excellence

6+ years – Senior Manager/ DGM – Process Excellence

Responsibilities & Required Skills:
Process Excellence team members will work with the Service Delivery Managers to support WovVTech Product implementation and operation.

Some of our products are used by location owners (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location

Process Excellence team members would be doing the follow ups, monitoring, and new integrations

New integration related activities include

Coordinate with brands and set up slots for utility installation / upgrade

Ensure the system requirements are present for smooth installation

Install utility by connecting with brand teams

Coordination & follow-ups with the retailers towards(New Brand integration)

Monitoring data includes

Ensuring Availability of accurate sales data for brands

Daily coordination with the onsite for getting the resolutions on time and timely updation of automated daily sales data

Sales data collection and upload on portal for select brands

Analysis of missing data with appropriate reasons on daily basis

Conduct periodic audits and report findings of the audits

Assist in root cause analysis of audit findings

Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report

Monitor brand status and correctness of overall data

Providing timely support and troubleshooting to the Malls/retailers/Project team

Identify and provide inputs on product improvements

Update and maintain knowledge base of all tickets and issues

Training team on processes, applications & tools

Handle First Level Escalations

Develop, support, facilitate and implement a number of implementations of moderate size, diversity and complexity.

Identify and monitor risks through proactive approach

Daily huddle call to be conducted with mall team

Contribute in weekly project huddle call with SDM

Key Skills:
Knowledge on product implementation related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.

Knowledge on software installation through remote connection tools and PoS understanding is a must

MIS Reporting experience

Experience in excel (pivots, vlookup, etc.)

Experience in creating presentations for implementation updates

Experience in a similar role or retail operations experience will be preferred

Able to work independently and efficiently to meet deadlines.

Ability to Analyze, Research and solve Technical and project related problems.

Able to promptly answer & support related Phone calls & Emails.

Self-Motivated, Detail-oriented, organized & Self Driven

Excellent Communication (Oral & Written), Interpersonal, Organizational & Presentation skills.

Perks and Benefits:
Work from Home / Remote Working

Flexibility in timings

5 Days working

Team Outing

Performance Bonus

Employee reference bonus policy

Exciting career path with an exponentially growing company

Fun activities

Abroad opportunities

Deserving compensation

To Apply send your CV to [email protected]