Full Job DescriptionSet the vision, strategic roadmap and plan, establishing key objectives and deliverables, aligned to the global Ingenico technology vision. Establish technical direction and culture, ensuring that sustainability and innovation are embedded into both.
Assess, recommend and deploy software, infrastructure and technologies that improve the efficiency and effectiveness of the target services, including both Ingenico local or group components, as well as 3rd party software and services.Assess, recommend and deploy appropriate IT strategy related to business and service operations, such as: datacenter management and maintenance, network infrastructure management, system and application monitoring, enhancements and upgrades, data security and control, test and validation strategy, support and business continuity.Define, agree and monitor budgets and staffing for IT, to support the business objectives and target service delivery levels.Build technical partnerships, establishing the necessary linkages with partner organizations (software, hardware, services) to establish the infrastructure and expertise to deliver on the business objectives. Develop and maintain links with external professional bodies and standards organizations.Implement and monitor the security strategy for India, in coordination with Ingenico‘s regional Security Officer and security teams, and comply with Ingenico guidelines for services operations.Define and implement the Cloud infrastructure strategy of Ingenico group.Work closely with the development/ engineering teams to align the plaforms and systems architecture and roadmap to the product requirements
Set clear performance objectives for the IT team, diligently conduct reviews of team’s performance, actively engage and manage talent, invest in training and competency development.
Help the organization track relevant trends with regards to emerging technologies and the broader Technology/ Payments domains and take advantage of those trends in reducing cost and building better/ agile/ more reliable/ more secure systems.Demonstrated experience of Troubleshooting and Performance Tuning across Compute, Database and Network stacks.( Java / MS SQL / SSL/TLS).Has designed and implemented a strong backup/ recovery strategy across data centres technologies.Expereience and knowledge of executing effective IT DR drills and related BCP-DR activities in a 24×7 availability environment.Demonstrated knowledge of directing and implementing ITSM across Technology Operations function.Clear communicator with experience of working with multi-national stakeholders.Has worked with open source stacks and is willing to embrace and lead open source adoption in infrastructure and tools.Working knowledge of monitoring systems and regular reporting using them including capacity planning.Hands-on implementor with strong knowledge of Infrastrcuture Automation e.g. Scripting, tool based IACHands on problem solver and independent contributor if situation so demands.