Full Job Description
Job #: req13185
Organization: World Bank
Sector: Human Resources
Grade: GF
Term Duration: 2 years 0 months
Recruitment Type: Local Recruitment
Location: Chennai,India
Required Language(s): English
Preferred Language(s):
Closing Date: 10/3/2021 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
HR Operations (HRDSO), which is part of HRD Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees. These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, walk-in visits, virtual consultations.
HRDSO provides centralized HR services to contingent staff, staff and retirees across the World Bank Group and is an integral part of the HRD Organization structure. The HRDSO team is the first point of contact for HR Services and strives to continuously improve its processes to drive efficiencies and enhance effectiveness. These services include providing infrastructure for self-services transactions, Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office. The team collaborates closely with other key partners including Payroll, Tax, Pension, Global Mobility, and HR CoE’s, Business Partners and HRD Strategy teams.
HRDSO’s delivery model is enabled through a Modern HR IT strategy and the team has embarked on an ambitious implementation roadmap for providing state of the art technology capabilities to our staff and Managers. The current systems landscape is built around the PeopleSoft ERP including key modules like HCM, Benefits, Global Payroll, Pension, Talent Management (eTalent), and Performance Management (OPE/PEP). Other systems that we interface with are Learning (OLC), Recruitment (Compass), Self-Service (myHRSS); Business Objects and another 20+ add-on applications.
Duties and Accountabilities
Provide guidance and oversight to ensure successful delivery of all HRDVPU technical initiatives.Ensure day-to-day health and continuity of support for all HR systems. This includes the ability to provide systematic data on the health of all systems.Be a strategic and tactical partner by providing advice and guidance regarding technology solutions to all HR business areas.Must possess the ability to negotiate skillfully in difficult situations. Develop processes to enhance communication and sharing of best practices in the team.Assist in the design/development of HR tools and processes. This includes providing innovation and training on HR tools in collaboration with ITS.Monitor, summarize and communicate progress of projects and process improvements, define business requirements.Understand and meet the functional needs of end-user/customer.Ensuring the proper priority is given to those requests that most impact business delivery by further developing the established prioritization guidelines.Developing methodology to determine ROI for system enhancements.Responsible for managing the team and harmonizing the workload and knowledge among team members.
Selection Criteria
Required:
Master’s degree (HR, Management, Behavioral Sciences, Business, IT or other related field) with 5 or more years of relevant experience providing specifically technical support to a business related area or equivalent combination of education and relevant experience.Proven leadership and supervisory abilities in a global environment.Ability to effectively impact positive team morale while maintaining high delivery.Sound organizational skills, ability to organize large volumes of work, and set priorities under conflicting pressures.Strong conceptual, analytical, problem-solving and consulting skills.Strong technical skills (i.e. Troubleshooting system issues, providing system solutions, writing BRDs, liaising with ITS)Highly skilled in Excel and/or statistical analysis tools; familiarity with PeopleSoft and/or general database principles desirable.Good oral and written communication skills and the ability to build strong relationships with both clients and colleagues.Broad knowledge of the World Bank Group and its operations; understanding of the role of HR in contributing to an effective organization helpful.Ability to operate in a team-oriented environment, and balance client interests/needs with institutional guidelines and practices.Demonstrated strong Project Management skills with emphasis on life-cycle planning and end-to-end delivery.Ability to quickly learn processes and procedures.Experience working in an extremely fast paced high volume environment.Excellent knowledge of HR Systems.Willingness and ability to learn and implement new technologies.
Competencies
PROFESSIONAL CURIOSITY – Continuously enhances understanding of HR theory and practice; keeps abreast of emerging developments in the broader organizational and professional context.
INTEGRATING INFORMATION – Integrates complex information, ideas and analyses from multiple sources inside and outside the organization; readily identifies interactions, connections and operational implications.
JUDGMENT – Analyses based on deep understanding of HR, clients and other relevant data; draws correct conclusions and makes recommendations that balance risks and address needs of clients and the broader WBG.
CREDIBILITY – Advocates for integrity and ethical behavior within HR and client organizations; monitors own and team progress on projects and other work, in order to meet commitments; assists colleagues and team in identifying and advancing HR and WBG perspectives.
TRUSTED COMMUNICATOR – Anticipates and addresses sources of potential conflict among colleagues or clients; demonstrates tact and discretion in handling difficult and/or sensitive matters; provides regular, consistent, and meaningful information to clients, HR staff and individuals; delivers difficult or unpopular messages with clarity, tact and diplomacy.
COMMITMENT TO MISSION AND VALUES – Models values that reflect desired culture and climate; identifies conflicts between mission/values and operational practices, and seeks to address.
CONSULTATION – Develops and maintains internal networks to inform understanding of the WBG’s business, client needs and potential solutions; promotes dialogue on significant issues; own recommendations reflect a solid understanding of WBG context as well as client needs.
FLEXIBILITY – Accepts responsibility to address change needs and resolve ambiguity; works with stakeholders to identify and implement appropriate change
INFLUENCING – Identifies need and opportunity for marketing/promoting HR initiatives and advocates for these within and outside HR; draws on understanding of issues, impacts on others involved and own experience in order to support a position.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.