Workassist Looking for Senior Customer Experience Manager at Bengaluru, Karnataka, India Full Time

Job Details

Job Type : Full Time

Role : Experienced

Min Salary : 20 Lakh

Max Salary : 34 Lakh

Experience : 5 to 10 Yrs

Locality : Bangalore

Eligibility : Masters / Post Graduation

Company : Retail Company

Category : Retail

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role for a Senior Customer Service Manager located in Bengaluru. As a Senior Customer Service Manager, you will be responsible for managing and leading the customer service team to ensure customer and susatisfactionpport. Your day-to-day tasks will include monitoring customer interactions, resolving escalated issues, analyzing customer data, and implementing strategies to improve customer experience.

• Create systems and processes to ensure compliance of capturing the usage experience, granularity and ownership by the sales team & bringing collective ownership of customers across functions.
• Digitize customer journey with salesforce across various touchpoints. Curate customer journey with segmentation from ZMOT to post-purchase.
• Create business impact with CX resulting in positive WOM & family repeat
• Design and develop the employee recognition program for bringing CX alive in the regions.
• Create complaints as a source of strategy- Track, review and manage customer complaint escalated through various listening
• Deep dive & creation of systems & process to eradicate the concern.
• Conduct periodic review of complaint resolution process in terms of turn-around-time, customer satisfaction, identify training and coaching requirements and conduct root cause analysis on repeated problems.

Qualifications

• Customer Service Management, Customer Support, and Customer Satisfaction skills
• Excellent analytical skills
• Strong communication skills
• Experience in managing a customer service team
• Ability to analyze customer data and identify trends
• Problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Experience in the recruitment industry is a plus
• Bachelor’s degree in a relevant field

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant job opportunities across industries and experience levels through our e-recruitment technology. With over 10,000+ recruiters from various sectors, including Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal, we help employers find great emerging talents.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don’t hesitate to apply today. We are waiting for you!