Wolters Kluwer Hiring For Customer Service Technical Specialist Kalyani Nagar, Pune, Maharashtra Full Time

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer’s market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right!

Job Description:
You will provide a high level of customer satisfaction through the delivery of technical (and functional) support to Wolters Kluwer’ customers for our financial management software products. You will be in regular contact with important players in the international banking industry. In this role you are responsible for complex problem-analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems. You will be based in our office in Pune-India.

Your tasks and responsibilities include:
Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.

Analyse technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.

Monitor, identify, troubleshoot server and network issues.

Interface with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.

Provide System maintenance activities, tracking, troubleshooting & fixing ongoing issues, deployment of system updates, document implemented solutions and end-user support on undocumented issues.

Provide Project delivery activities, planning and implementation of environments with accordance of roadmap, installation, and configuration of software on dev-to-production environments and maintenance of environments consistency.

Qualifications and Skill set

Education: A Bachelor’s or master’s degree in Computer Science.

Essential:
Knowledge or experience with Azure DevOps or other cloud platforms.

Knowledge or experience with the following Database Technologies: Microsoft SQL Server and/or Oracle.

Knowledge or experience with Java, C++, Windows, Linux and any other language or OS.

Strong problem solving and analytical skills.

Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.

Excellent communication skills in English, written and verbal.

Flexibility of working in a broader time-range with teammates from other time zones.

Ready to work on weekends for resolving business critical issues if required.

Knowledge or experience with Application Monitoring Tools (i.e. AppDynamics, or DynaTrace, SolarWinds, Zabbix, Jama, Git, New Relic or Grafana) is a plus.

Experience with cloud performance tuning and security testing is a plus.

Experience with application servers like Wildfly or Jboss is a plus.

Personal skills

Excellent communicator on all levels.

Hands-on, motivated and committed to success.

Apt to a highly dynamic and international environment.

All Locations:
IND-Pune-Kalyani Nagar