WNS Looking for Customer Service Representative – Senior Associate at Gurugram, Haryana, India Full Time

Customer Service – Voice Support

Position – Associate and Senior Associate

Experience – Fresher to 2 Years

Education – Any Graduate / Result Awaited/ Pursuing

Shifts – Rotational

Week Offs – 2

Work Location – Sector-30, Gurgaon

NEED IMMEDIATE JOINERS

Job Details –

• Handle customers over Voice for the queries related to travel
• Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage EMD and Seats.
• Updating all relevant systems providing appropriate notes when required.
• Queue placements of PNR to relevant data queues for further action.
• Liase with all relevant departments to resolve customer issue.
• Monitor and action assigned queue. Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

Interested candidates share your cv on below address –

Point of contact Raj Kapoor – [email protected]