WNS Looking for Assistant Manager – Operations – REFG – Voice Process – / shift – Pune at Pune, Maharashtra, India Full Time

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Meeting SLA’s consistently by managing the performance of the team – Monitor Resource / capacity planning on a daily / weekly basis.
• Monitoring project deliveries and ensuring zero delays with high quality standards –
• People Management and ensuring smooth functioning of the process/team.
• Controlling attrition – Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations.
• Coach direct reportees to achieve desired result & Performance Management (Appraisals)
• Report team’s performance dash boards on a weekly and monthly basis.
• Management of team productivity – Associate Engagement and Development

Qualifications

Qualifications

• Graduate

Additional Information

• Minimum 2 years’ experience as Team Leader
• Strong verbal or written communication skills
• Travel / OTA experience.
• GDS knowledge would be added advantage