WNS India Looking for REFO – IT Service Deleivery Manager( Infra) -Mumbai at Mumbai, Maharashtra Full Time

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

TAM tasks include but are not limited to:
The purpose of the Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system, processes and to take leadership and ownership of customer relationships, and staff management. Group Manager tasks include but are not limited to:

To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations.

IT Project Management of new clients

Joining broader project management team for weekly updates on new transitions, including weekly ing to all stakeholders

Drawing up of project plans and timelines.

IT Procurement

Good communicator

Organizing IT resources to meet PMO/Client timelines.

Maintain relationship with client/client IT into BAU environment

Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.

Draft s on IT Service Delivery and present the data to the Senior Management Team

Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences

Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.

Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required

Owning project/client change requests within IT environment

Must be prepared to chase stakeholders for outstanding actions

Host meetings and circulate minutes/actions clearly and concisely

Promote team cohesion and ownership. Motivate and inspire the IT team to achieve targets.

Apply strategic thinking where people, process and technology management is concerned.

Act as a point of escalation for customers and manage their expectations.

Ensure the alignment of technology, process and people to business objectives.

Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.

Draft s on IT Service Delivery and present the data to the Senior Management Team

Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences

Be proactive and review business processes and suggest improvements, Identify opportunities and risks and suggest appropriate action. At least 5 years experience in an IT Team Management Role (Required)

Broad general knowledge and awareness of the IT landscape (Required)

Analytical and Practical motivated self starter. (Required)

Be an IT specialist, but also have an understanding of commercial operations. (Required)

Good Communicator (Required)

Sound understanding of business processes and IT operations (Required)

Assertiveness (Required)

Good understanding of the ITIL V3 Framework and implementation thereof (Required)

Adaptable and versatile candidates needed.

Qualifications

ITIL Certified (Advantageous)

Tertiary IT Qualification (Desirable)

Management Qualification (Desirable)

Infrastructure / Technical background (Advantageous)

Project Management (Desirable)

Additional Information

Flexible in work hours and available as per business requirement