Wizikey Looking For Founder’s Office – Customer Success at Remote Full Time

What do we do at Wizikey?

Wizikey is a subscription-based Communication SaaS that helps businesses identify and connect with relevant media influencers. With Wizikey’s data intelligence, companies can create campaigns, target and engage influencers and journalists, measure and optimize to scale their brand-building efforts. With Wizikey, companies can scale their communication efforts to over 10 countries & get actionable competitive intelligence.

Job Description

If you love seeing the value you create in a company and are excited to join a fast-growing startup – then here is an opportunity to build something ground up.

As part of the Founder’s office, you will be instrumental in taking on projects head on – setting up various verticals together with the Founders. This role initially will be about setting up Customer Success – Onboarding, Relationship Development, Product Adoption will be important aspects and key responsibilities. Working with the product team to pass on the feedback and bugs is also part of this overall experience. The selected person will report to the Co-founder.

What the work will involve:
Onboarding

Onboard new customers and help them get started with the product or service

Answer customers’ questions and address their concerns

Retention and Upsell

Conduct customer check-ins and proactively address customers’ needs | Develop relationships to understand customers’ needs and convert opportunities

Monitor customer health and identify customer churn risks

Analyze customer data and provide feedback to different teams within the organization

Work closely with the sales team on upsells and cross-sells

Enhance lifetime value through higher product usage, retention, satisfaction score and NPS scores

New Feature Communication

Take on special projects as needed

Driving training materials, and great product advocacy amongst users

Plan and execute programs which help customers understand new features and developments on Wizikey based on cohorts of customers

Qualifications

Requirements:
At least 2-4 years in customer success (preferably in B2B Tech | SAAS)

Education: MBA and/or Engineer (any stream) and/or B.Com or B.A. Economics

You love building and managing relationships with brands and key stakeholders

Solution selling – you understand that customers want the benefit and are able to break their needs into possible solutions

Excellent persuasion skills

Good at hearing – You are a good listener

Startup or Entrepreneurial DNA – You love seeing the value you create in a company and are excited to join a fast-growing startup

Additional Information

“Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards”