WideCare Private Limited Looking for Assistant Manager – Customer Support at Mumbai, Maharashtra Full Time

• To handle all claims related incoming calls on support number and make Outgoing calls to customers
• To keep track of missed calls and voice mails on panel and co-ordinate with those customers and calling back the missed call customers
• To register complaints with brand customer care regarding product breakdown and follow up from start to end for proper closure of the claim case
• Co-ordination with customers and service centres for appointments, repairs estimates, complaints resolution and follow up with service centres for GST/IGST invoices
• Co-ordination with customers, registered service partners and technicians for product repairs on timely basis
• Timely status update of each opened / In process / closed claim case on excel/google sheet where ever required.
• To arrange pickups (Reverse + Forward) from sellers, customers, clients in co-ordination with logistics partners
• To handle backend operations, data management, data analysis as per Organisation’s requirements

Job Type: Full-time

Salary: ₹22,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)

Language:

• English Hindi and Marathi (Preferred)

Application Deadline: 24/10/2023
Expected Start Date: 24/10/2023