whitehat jr Hiring for Customer Service Job at Mumbai Full Time

Concierge Executive – Email/Chat/Voice

Organization overview:

An incredibly rare opportunity for a passionate, customer care executive to join WhiteHat Jr, the fastest growing Ed-Tech start-up backed by BYJU’s (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunities in a short time for a dynamic, out of the box thinker.

Years of Experience: min 1 Year to max 9 Years

Min Education Qualification : Graduation (Any Stream)

WhiteHat Jr. is looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.

Job Description:

• Should be able to handle end to end communication(s) with the Student/Teacher(s)

• Responsible for the Customer Satisfaction of the entire conversation

• Responsible for building relationships with the students and teachers in order to ensure end to end resolution is provided at one go

• Voice / Chat associate – will be responsible for resolving tickets within pre-defined timelines

• Email associate – will be responsible for resolving tickets raised on emails within pre-defined timelines

• Should be open to work in rotational shifts as per business requirements

Skill Required:

• Minimum of 1 year experience within a contact centre environment

• Experience within the customer services domain (Email/Chat/Voice) with a proven history of credible performance

• Candidates from any of these industries – Ed-Tech, E-Commerce, BPO/ITES, Telecom/ E-learning are preferred

• Excellent communication skills (verbal & written)

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Rotational shift

Ability to commute/relocate:

• Powai, Mumbai – 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Preferred)