Our ideal candidate leads by example and always strives to deliver the best and inspiring others to do the same. You should be innovative in your approach to efficiency and understand the importance of customer service excellence.
Grow with our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.
In this role you will be responsible for the planning, delivery, and improvement of training with the aim of preparing trainees in the best possible way for new tasks, roles, product launches or system changes.
We’re looking for a team player with excellent communication and organisational skills and the ability to recognise team talent, drawing it out and steering it in a direction toward success.
If you’re ready to join our fun-loving team where individual talents are celebrated, rewarded or sought out to develop then apply today!
What you’ll be doing
Delivering training initiatives, sharing product knowledge and experience in line with business needs
Providing ongoing evaluation of trainees during their training period
Ensuring all possible avenues are undertaken to assist delegates to pass the training at the required level
Identifying development areas at an early stage and ensuring appropriate support is implemented
Maintaining a high level of company and product knowledge to ensure that the quality of information produced meet company and client standards
Responding to client needs, in terms of training and development, providing a range of different options, to determine the correct solution
Demonstrating, understanding and complying with all legislative requirements
Working with a positive attitude, leading by example and treating others with respect
Proactively seeking to continuously self improve, keeping abreast of new developments within the training and development field
What you’ll need
Minimum of 12 months training delivery experience in a contact centre environment working on a content moderation campaign
At least 6 months’ experience in designing, assessing and evaluating development interventions
Ability to prioritise workload, meet deadlines and perform multiple tasks with attention to detail
Competence and extensive experience using Microsoft Office
Excellent communication, listening, organisational and problem-solving skills
An understanding of coaching, people development and training methodologies
Passion and drive for quality and continuous improvement
Ability to work independently with minimal supervision
Flexibility around working hours required for training delivery
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers.