Walmart Global Tech India Hiring for Java Support Engineer at Chennai, Tamil Nadu Full Time

Full Job DescriptionJob Title – Software Support Engineer

Position Level – IN2

Work Location – Chennai

Software Support Engineer – Java Backend

SRE Service Operation – Software Support Engineer

Our Company:
We help people around the world save money and live better – anytime and anywhere – in retail stores, online and through their mobile devices. Each week, more than 230+ million customers and members visit our 11000+ stores under 69 banners in 27 countries and e-commerce websites in 10 countries. With last fiscal year revenues of approximately $482 billion and 2.2 million employees worldwide, Walmart is simply the largest retail business in the world.

@ Walmart Global Tech in Chennai, we enable an ecosystem wherein our customers can “save money so they can live better” by using technology for the charter of building brand new platforms ,services on latest technology stack and operation support to both our e-commerce and stores businesses worldwide.

Our Team:
SRE – Service Operations Team is responsible for operations, Stability and reliability of highly optimized Supply Chain and In-Club suite of products to manage entire gamut of supply chain lifecycle for our retail lines of business. With our rapidly increasing footfalls in stores and exponential growth in online orders; this all has to be done to scale millions of owned and marketplace SKU’s complete inbound and outbound fulfilment lifecycles.

Your Responsibility:
1. Independently own and address and resolve applications issues, provide updates and perform root cause analysis.

2. Supervise all alerts related to application and system procedures and provide services proactively.

3. Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.

4. Gain and maintain expertise in flow of application process and systems related to domain

5. Flexibility – responsibilities will require working in shifts (Night shift included) and weekends on rotational basis

6. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)

7. Install and prepare tools required for proper functioning of applications on regular basis.

8. Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

9. Follow standards and best practises to bring operational efficiencies, stability and availability of the system.

10. Comprehend various metrics on operational dashboards and reports and take corrective actions

11. Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

12. Issue management and problem management – ensuring comprehensive database of queries and resolutions is kept up to date

Your Qualifications:
1. An Engineering Degree – B.E/B.Tech in any stream – Computer Science preferred.

2. 3-5 years of relevant experience with the following skills

3. Ability to analyse and write basic code in Java and any Scripting languages and working knowledge of SQL and Databases

4. knowledge of operating systems, Databases, application stacks and network systems

5. Basic systems, software engineering and Architecture knowledge

6. Previous experience dealing with support cases or requests via e-mail, telephone and in person

7. Basic knowledge and understanding in emerging technologies of Cloud, Distributed computing and big data

8. Worked on monitoring and alerting tools

9. Automation experiences using scripting and tools

10. ITSM knowledge

11. Worked/supported customer facing large scale enterprise applications

12. Designed and developed/set-up monitoring and alerting tools. mechanism to identify issues proactively

13. Understanding of Logging techniques (various levels) and ability to use log for alerting and monitoring

Our Ideal Candidate

Our ideal candidate is an energetic, self-motivated individual focused on solving customer problems. He/She is a responsive team player who can proactively contribute for building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

1. Exceptional verbal and written communication skills

2. Listening ability and patience

3. Critical thinking, complex Problem Solve and Troubleshoot

4. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and

5. Able to work independently or as part of a team.

6. Ability to explain complex ideas to those with limited IT and systems knowledge

7. Demonstrate ability to independently learn technologies and process thru continuous learning

8. Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary,

Key Technology Skills:
Skill set 1 : Support/Technical Operations (JAVA)

Core Skills : JAVA, J2EE, Scripting (Shell/Python)

DataBase: SQL, NoSQl-Cassandra

Messaging and communication: RESTful

Tools : Cloud management systems

Architecture: Microservices and knowledge of Design patterns

Walmart Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve to live better when we know them. That means understanding, respecting, and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.