Wadhwani AI Hiring for IT Support Analyst Job at New Delhi Full Time

IT Support Analyst

Location: Delhi, India

Full-time

About Wadhwani AI

The Wadhwani Institute for Artificial Intelligence (Wadhwani AI) is an independent nonprofit institute developing AI-based solutions for underserved communities in developing countries.

We work with over 40 partners including key government agencies, international development organizations, NGOs, and research organizations to identify real-world challenges and create and deploy innovative AI solutions to reach intended users and beneficiaries – with the objective of creating sustainable, scalable impact.

Our projects are supported by leading philanthropies such as the Bill & Melinda Gates Foundation, USAID, and Google.org. Our accolades include winning the Google AI Impact Challenge (one among 20 out of 2600 competitors globally) as well as multiple awards at the 2021 Fast Company World Changing Ideas.

Our current portfolio of initiatives spans tuberculosis, maternal, newborn & child health, Covid-19, and cotton farming.

Roles and Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues

Requirement

• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• In-depth knowledge of the product that the technician is supporting.
• Strong problem-solving skills and client-facing skills
• Hands-on experience in any Project management tools like Asana/JIRA.

Desired Qualification

• Bachelor’s Degree from an accredited university or college.
• Work experience as a Quality Analyst/Support Engineer for 4-6 years
• Good to have past experience working on Public health projects.