Full Job Description
Job Req ID: 18801
Location:
Ernakulam, IN
Function: VIBS
About:
Role
National Account Manager
Job Level/ Designation
M2 AGM
Function / Department
Enterprise- Strategic Accounts
Location
Ernakulam
Job Purpose
To manage the National customer relationship for India HQ accounts
Build Relationship with the Key Buying center ( C- Levels) to influence deals globally
Drive profitable revenue growth
Deliver the best in class customer experience to our customers
Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi etc.
Key Result Areas/Accountabilities
Deliver Revenue / TCV growth target in line with the DB
Create Opportunities for Partnerships in Large Deals
C – Level Customer stakeholder engagement and escalation contact for all customer experience
Engagement with various stakeholders to deliver the revenue growth
Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc.
Own multi touch points and engagements in Customer organisation and internally
Engage cross functionally to deliver a quality experience to the Customer
Manage virtual teams including delivery, solution, service, collections
Collaboration with internal and external stakeholders
Build discipline of usage of VI HUB as appropriate and maintain forecast accuracy
Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.
Core Competencies, Knowledge, Experience
Experience in managing global and a track record of large accounts/ enterprise solution selling
Experience in complex change management and operating in a matrix, fast moving and technical
Team player, strong influence and relationship management skills, customer centric.
Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments
To learn new products and services so as to be updated with the Customer needs and market trends
Apply the learning in own Customer scenario
Must have technical / professional qualifications
MBA and Engineering background
Sales and cross functional work Experience of more than 5+Years
Good knowledge of mobility, fixed and other communication technologies, technical Sales background preferable. Preferably worked with IT/ ITES organization