Role title: Robotics – IT Service Manager
Band: F
Reports to: Head of RPA Service Management
Dotted reports: More than 20 people part of internal service providers or system integrators
Function: VSS IT
Department: VSS IT – Robotics
Location: Pune, India
The role covers VSS-wide service management area (all locations across VSS organisation), which enables the long-term growth of VSS Robotics and automations delivery, while continuously improving the service performance. To do so the Service Management Manager reviews and approves new services to be transitioned to VSS IT.
Not direct budget owned but directly responsible for all IT services costs within VSS CTO area of ownership