Full Job Description
As a Manager – Technical Documentation @ Wingify, you design and develop learning and practicing experiences with the intent of facilitating learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. Also, you must be able to convert the highly complex and technical knowledge into readable and concise functional descriptions for a different set of audiences.
Responsibilities
Manage a team of technical writers
Create engaging and compelling Knowledge base articles
Writing technical documentation for our core product http://vwo.com/
Working with the engineering and product team to document new product features
Updating current knowledge base documentation & devising processes to ensure that the KB is always up to date
Developing processes and systems for quick turnarounds of technical documentation
Monitor performance of KB by tracking reports in analytics platform and devise strategies to address the actionables and further improve the performance
Constantly focus on improving KB from a usability perspective
Seek feedback from internal and external stakeholders and incorporate the same
Ability to deliver in fast-paced manner and work with multiple agile teams for weekly releases
Create illustrations, diagrams, and other visuals that explain technical concepts
Work with subject matter experts to identify the target audience’s documentation needs
Visualize instructional graphics, the user interface, and the finished product
Proofread and edit documentation to ensure consistency of language and style, as well as technical accuracy
Record video tutorials that show how to use technical products
Ability to write effective instructional text, audio, and video scripts
Required Skills And Experience
Experience as a technical writer: 7-8+ years
Should have strong technical skills and a passion to learn newer technologies
Should have a good understanding of web technologies
Should have experience in managing and scaling documentation as a function
Must have the necessary writing and editing expertise and authoring tools to develop appropriate audience-specific documents
Should have the ability to find new and exciting ways to present the information to a different set of audiences
Should know how the technology works and be able to curate it in a readable, concise and accurate manner
Should be able to determine the documentation needs, understand user requirements and create/design documentation accordingly
Must ensure that all information is consistent, easy to understand, and well organized
Working at Wingify isn’t for everyone. We demand exceptional excellence both in the products we build and in the team members we hire. We offer competitive compensation and some awesome perks. But more importantly, we offer individuals autonomy in defining new products and shaping our young company.