Verizon Hiring for Assoc Dir-Software Development at Chennai, Tamil Nadu Full Time

Full Job DescriptionWhen you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing…

The Associate Director position will be responsible for championing end to end delivery of various products and services for 5G/4G-LTE Home, 5G Mobile and Wireline/FiOS LOBs influencing the choices and experiences of Verizon customers in performing various transactions related to sales, service, and support. The leader will be responsible for building a highly motivated and talented team, coaching and mentoring them to deliver high quality products and services. The leader will partner with US Director Teams, business units to establish goals, influence and effectively communicate the vision set by Senior GTS leadership.

Managing a large business stakeholder engagement across – Digital, Distribution, Sales operations, Marketing, Revenue assurance, Products and large partner ecosystem.
Drive technical solutions, Designs, Code Delivery, and Certification of the applications.
Build agile teams, drive Product Model of delivery, actively practice Dev/SecOps, and fully automate CICD pipeline.
Transforming digital system/application platform to be Cloud-Native w/ Microservices Architectures.
Defining standards and best practices for Web and Mobile application development, deployment and testing.
Ensure that the systems are robust, scalable, reusable, cloud native, and 24/7 availability. Ensure that systems can support major retail days like Apple Device launch, Price Plan launches, Black Friday, etc. Strengthening UAT, Production testing and Journey Audits.
Identifying opportunities to increase digital adoption and engagement.
Partnering with various stakeholders to bring more self service functions on digital channels preferably mobile.
Defining Proactive and Next Best Action to give an intelligent Digital experience to customers.
Data Analytics and Digital Analytics to identify opportunities and insights which can translate into experience enhancements.
Delivering superior Customer Experience and driving NPS score to 50 for digital channels.
Evaluating technology and platform choices while balancing between time to market, cost, scale, and customer experience.
Develop a culture of experimentation and iterative development.
Contribute and drive larger organization wide initiatives to support Verizon India transformation.
Identify synergies across delivery teams and work towards Optimizing processes and resources & Leverage CoEs/Focus groups by Facilitating collaboration and sharing of knowledge & best practices.
To maintain required governance, compliances and ensure security in all aspects.
Defining resource capacity plans. Responsible for management, staffing and operations; make decisions regarding hiring, promotion and disciplinary actions. Managing multi-skilled contractors and employees in India.
Building a highly motivated and talented team, coaching and mentoring them to deliver high quality products and services and to achieve subject matter expertise and business acumen.
Market and Industry Knowledge: Analyze technology trends, OMNI experience, and discover opportunities for growth.
Customer focus: Recommend, develop, and implement process improvements. Resolve customer complaints in a timely manner. Derive actionable insights from the voice of the customer.
Decision Making Authority: Act with relative independence in area of responsibility; responsible for managing budget and/or staff within subfunction(s). Line of sight: 3 to 5 years.

What we’re looking for…

You’ll need to have:
Bachelor’s degree in Computer Science / Information Technology, or a related field or four or more years of work experience.
Six or more years of relevant work experience.
Six or more years of technology leadership experience, including a solid understanding of technology selection, architecture, and full stack implementation.
Experience in leading and delivering Web and Hybrid applications, Microservices architecture, large-scale migration from legacy to directional platforms, Cloud deployment, DevOps delivery model, and CICD automation.
Five or more years of telecom industry experience with a focus on large scale transformation programs & contribute to larger organization business goals.
Thorough understanding of developing and managing large scale Web/Hybrid applications including knowledge on responsive/adaptive design and architecture techniques.
Knowledge and understanding of COTS products, Spring Reactive, React JS, GraphQL, Design Patterns and Telco BSS Architecture.
Knowledge of user experience and user interface best practices across Web, Mobile and Hybrid applications.
Experience in troubleshooting & supporting mission-critical 24X7 production systems, lead real-time high stake risk mitigation plan and drive timely decisions.
Experience in partnering with Business and IT teams at multiple levels to drive alignment and delivery of complex problems.
People management experience, including leadership of diverse global teams.
Experience leading senior talent, mentoring and coaching large teams
Industry recognitions, patents & papers, participation in standards/ professional bodies.
Willingness to travel.

Even better if you have one or more of the following:
Master’s degree.
Ability to meet timelines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.
Excellent interpersonal and communication skills.
Strong presentation skills to communicate complex concepts effectively.
Understanding of mobile application platforms (Android/iOS) including an understanding of device & firmware specific issues/features.