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Information Technology

Vedantu Looking for Technical Support Intern at Bengaluru, Karnataka, India Full Time

Responsibilities:

  • Provide support to troubleshoot and resolve technical issues ed by customers and through phone, chat, and ticket channels.
  • Provide support through remote access applications
  • Good communication for all issues in a timely and efficient manner including follow-ups with customers, team members.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Requirements:

  • Bachelor’s degree- [B.E, Bsc., Msc., Computer science/ Electronics/ Bsc. IT / Diploma in E&C (or) any other degree with good technical troubleshooting knowledge]
  • Able to understand the basic knowledge of Android / iOS / Mac / Windows / Linux related technologies and related hardware troubleshooting is mandatory.
  • Good knowledge in latest web browsers & Mobile apps.
  • Basic knowledge in iPhone/ iPad /Tablet/Smartphone/MacBook/PC & Laptop devices and their configuration.
  • Excellent written and verbal communication skills
  • Basic knowledge of MS office & Google drive files
  • Rotational shift from 8am to 11pm (No night shift).
  • Fresher (or) experience in technical support.

Job Overview

  • Date Posted:
  • Job Title: Vedantu Looking for Technical Support Intern at Bengaluru, Karnataka, India
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