Full Job Description
Job Description
Key Responsibilities
Manage the Billing Queries process for public cloud business
Act as the focal point for the internal team including Customer Success Managers, Project Managers, and Onboarding Manage to resolve their billing issues
Maintain the SLA to resolve the queries using the ServiceNow request management tool
Provide resolution by collaborating cross-functionally and take the most efficient approach by analyzing the data from the Billing system, Workday, and various reports
Escalate the billing query using the agreed Escalation process
Develop and maintain a Knowledge Base repository for Billing queries
Improve the billing query process to drive standardization and reduce the queries
Generate the Billing reports using SQL Queries for Public Cloud
Improving the end-to-end Optimization reporting process
Raise reservation instance purchases, exchanges, and refunds
Collaborate with Customer Success Managers and Technical Delivery Managers to improve overall service delivery
Manage cross-functional requirements and build consensus and virtual teams to resolved repeating customer challenges.
Establishing good working relationships with customers and other professionals.
Knowledge / Skills
Cloud Billing Process knowledge
SQL Queries knowledge for running reports
Intermediate Excel Skill
Ability to analyze complex data and present information in a simple and logical way
Excellent verbal and written communication skills
Strong attention to detail
Ability to document processes and procedures in a clear, concise, and logical manner
Process automation knowledge
Demonstrated experience and a passion for identifying and solving complex problems
Role:Other Consulting – Other
Salary: 7,50,000 – 10,00,000 P.A.
Industry:Recruitment / Staffing
Functional Area:Consulting
Role Category:Other Consulting
Employment Type:Full Time, Permanent
Key Skills
Communication SkillsWritten CommunicationService Deliverycloud billing analystSQL Queries
Education
UG:Any Graduate
Company Profile
Vision Beyond Resources India Private Limited
Its global Recruiting Firm serving customers across industry segments or domains, headquartered in Hillsborough , NJ, USA