Varun Digital Media Looking for Online Reputation Management at Hyderabad, Telangana, India Full Time

Role: Online Reputation Management

Location: Begumpet, Hyderabad

Shift Timings: 2PM-11PM

As an Online Reputation Management Executive you will play a pivotal role in enhancing and safeguarding our online presence. You will be responsible for monitoring, analyzing, and influencing our digital footprint to uphold a favorable perception of our brand.

Responsibilities:

• Continuously monitor online references, reviews, and remarks regarding our brand, products, and services across various platforms, including social media, review sites, and online communities.
• Craft thoughtful and timely responses to customer feedback, addressing both positive and negative comments, on platforms like trustpilot, scam advisor etc
• Create and disseminate engaging content that showcases our brand’s strengths and values, adhering to brand guidelines.
• Implement SEO strategies to boost the visibility of positive content while mitigating the impact of negative information in search engine results.
• Monitor competitors’ online reputations and provide insights and recommendations to maintain a competitive edge.
• Develop and execute crisis communication plans in the event of reputation-threatening incidents.
• Generate routine s and analytics on online reputation metrics, find out reasons for customer negative feedback and offer insights and suggestions to senior management.