Varma Capital Looking for Customer Care Executive at Bengaluru, Karnataka, India Full Time

Job Title: Customer Support Executive  

Company: Herbtonics – Varma Capital  

Location: Bengaluru  

About Herbtonics: Herbtonics is a leading brand in the Health & Wellness industry, dedicated to providing high-quality products that promote overall well-being. With a focus on natural ingredients and innovative formulations, Herbtonics aims to enhance the lives of its customers through effective solutions.  

Job Description: A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. 

Responsibilities:  

• Respond to customer inquiries through various channels such as email, phone, chat, etc. 
• Handle complaints, provide appropriate solutions and alternatives, follow up to ensure resolution 
• Identify the needs of the customer to provide a suitable solution 
• Provide accurate, valid and complete information by using the right methods/tools 

Qualification:  

• Bachelor’s degree in Marketing, Business Administration, or related field. 
• Minimum of 1 years of experience in US/UK shift roles within the FMCG industry.  
• Proven customer support experience or experience as a Client Service Representative 
• Customer orientation and ability to adapt/respond to different types of characters 
• Ability to multi-task, prioritize, and manage time effectively 

Join Our Team: If you are a results-oriented and innovative marketer with a passion for Health & Wellness, we invite you to apply for the Customer Care Executive position at Herbtonics – Varma Capital. Join us in our mission to empower individuals to live healthier, happier lives through the power of nature.