Varian Medical Systems Hiring For Manager, V-DESC Pune, Maharashtra Full Time

We’re driving toward the ultimate victory: a world without the fear of cancer.

This position is responsible for managing a highly skilled team of IT professionals located in Varian’s Pune, India office chartered with remote management and monitoring of Varian’s On-Premise and Cloud-hosted Managed Service Infrastructure. The manager is responsible for overseeing the efficient and effective execution of all ITSM (IT Service Management) practices including: Event Management, Incident Management, Customer Requests, Change Control, Problem Management, Release Management, and Continuous Improvement

Responsibilities include but are not limited to:
Effective management of IT professionals including staffing, training, goal setting, development, day-to-day management.

Providing leadership and direction for the service delivery & support to Varian’s GEOs (Geographic Regions).

Proactively communicate & collaboration with Varian HQ and Field Operations Management related to work at hand (Escalations, Process Performance, etc.)

Analyzing operational processes, escalation procedures and performing training needs assessments for service delivery improvements and value add to the customer/clients.

Contribute to management of Global Incident Management and Follow-the-Sun support processes

Monitoring systems for escalated issues.

Report to proper teams and drive process/product issues to resolution

Incident Management process for partners and products from third parties

Drive Problem Management/Root Cause Analysis and continual improvement of products and processes.

Drive toward metric achievement of Mean Time To Resolve (MTTR) and Net Promoter Score (NPS)

Develop, manage, and monitor financial goals to global plan.

Qualifications

Bachelors/University Degree or equivalent in Information Technology

5+ years of experience managing technical staff in large high-technology organizations

Superior people-management skills

Sound business administration skills and thorough understanding of commercial terms.

Superior written, oral, and presentation skills with fluency in English.

Strong Analytical skills with attention to detail

Embody a “Whatever it takes” attitude toward Customer Satisfaction and Delight

Strong knowledge of Lean Six Sigma or other Quality frameworks.

Strong knowledge of ITIL Framework

Experience with remote monitoring technologies (ex. Solarwinds, Azure Monitoring).

Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

Meets all Vendor Credentialing requirements necessary to gain VMS client site access as required by local laws.

Meet customer-specific credentialing requirements which may vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training

Estimated up to 10% International Travel

We’re unleashing the power of technology and human ingenuity to achieve new victories in the fight against cancer. Join us and have a global impact.