Vantage Circle Hiring for Customer Support Executive (Email and Chat) Job at Guwahati Full Time

ABOUT THE COMPANY

Vantage Circle is a Simple & AI-Powered Employee Recognition & Wellness Platform that helps drive Employee Engagement. Vantage Circle has been in business for more than 10 years now and is proud to work with some of the largest and most well-known brands from across North America, Europe & Asia. We are among the top Employee Engagement products across the world with more than 1.75Mn users across 400 corporate clients. Check us out in G2 here.

Vantage Circle is proud to be a Great Places to Work-Certified company that is led by a strong value-driven culture, which thrives on a set of robust DE&I practices. Vantage Circle is a profitable company that has grown more than 2X in Revenues from last year.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Customer Support Executive (Email & Chat), having E-Commerce knowledge, who will be part of our Support Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals.

RESPONSIBILITIES

• Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
• Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
• Display accurate and compelling offers/coupons with proper description and detailed information required for a user-friendly experience.
• Greet customers warmly and ascertain the problem or reason for contacting.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Advanced computer skills with very good typing speed.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage
• The candidate must be willing to work flexible shifts.

A career with Vantage Circle will get you

• A “Great Place to Work-Certified” organization
• 
  Employee Health Insurance
• Empowerment to innovate, take ownership, and drive positive change
• 
  Rewards and Recognition incentives and Social Recognition
• Continuous Learning & Development opportunities
• 
  Appreciation Based Culture