V6 HR Services Pvt. Ltd. Hiring For Sr. Customer Experience Engineer at Bengaluru, Karnataka Full Time

Hiring for Sr. Customer Experience Engineer

• Role: Sr. Customer Experience Engineer
• Location: Bangalore
• CTC: 40+
• Experience: 1 – 2 Years

Mandatory Skills:

• Customer service
• Command over American/British English
• Windows/Mac/Android troubleshooting
• B.E./B.tech – CSE/IT
• Ms-SQL/Java/C

This Company is a US based organization, headquartered in New York which specializes in Bicycle Navigation, Innovation, Navigation Devices, Cleantech, Start-up, Wearable’s, Mobile, Cycle Tours, Internet of Things, Future Mobility, Smartphone accessories, App development, Consumer Electronics, Navigation & Communication Products, GPS, and Cycling Products.
Job Responsibilities:

• Understand the full functionality of our existing and future products.
• Provide email and chat support to European (French, German, Spanish etc) customers by responding to their queries (General/ Technical & Logistics) related to the product via Email, Chat and Community Forum posts.
• Coordinate with each team within the company and provide feedback on issues/insights related to the product.
• Liaise with the Software Developers and the QA team to provide feedback from customers and raise any unknown software bugs.
• Utilise available tools to analyse, Android debugging for device logs and answer to customer’s queries and provide the relevant log files to the software team. (Experience with ADB preferred).
• Prepare Knowledge Base articles to be shared with the customers.
• Provide community feedback to the product team weekly.
• Actively participate with the community and have an open channel of communication through Zendesk, Facebook, and the Official Community forum

Job Types: Full-time, Walk-In

Salary: ₹35,000.00 – ₹40,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• Total Work: 1 year (Preferred)
• Sr. Customer Experience Engineer: 2 years (Preferred)

Language:

• English (Preferred)

Work Remotely:

• No

Speak with the employer
+91 9212149649