UST Global Hiring for Project Manager II at Thiruvananthapuram, Kerala Full Time

Full Job DescriptionRole Proficiency:
Perform end-to-end management of a single or portfolio of projects with TCV 500K – $1Mn in deliverables based or outcome-based model by delivering the agreed scope within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.

Outcomes:
Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)
Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment
Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilization minimise waste and deliver projects on time and budget as per the contract and agreed scope with a high quality result.
Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.
Define and implement the governance model as per the project needs
Plan and implement metrics driven management model and quantitatively assess the project health
Orchestrate projects to develop or implement new internal or externally defined processes to meet identified business needs.
Effective implementation of software delivery methodologies and instil customer’s confidence
Build manage and nurture high performing teams providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team ensuring seamless communication and resolving conflicts
Adopt and build software engineering best practices which can be leveraged by other teams

Measures of Outcomes:
Sprint velocity/team productivity
Planned schedule vs actual
Planned effort vs actual
Planned cost vs actual
Retention
Requirement stability and effectiveness of scope change management
Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)
Risk management index
Adoption of reusable components and artefacts
Customer satisfaction
Team satisfaction

Outputs Expected:
Scope Management :
Conduct requirements analysis requirements elicitation scope control and scope prioritization based on customer needs and scope change management
Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts
Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop
Manage customers expectations by pre- planning deliverables like wireframes prototypes demos MVPs etc
Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization

Estimation and Resource Planning:
Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint assumptions and defining scope and boundaries
Review validate and negotiate estimates across service lines
Conduct resource planning (pyramid people development) at a project level based on project requirements
Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading
Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs

Project/ Schedule Management:
Identify and plan the end-end activities required to meet the project acceptance criteria
Plan and manage multiple small/ medium size projects/ modules as defined within UST
Identify risks and mitigation strategies and implement the same to manage simple small or medium size projects/ modules
Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan
Identify options to fast track the schedule and plans to implement the same
Estimate the work plan and track the activities closely and report the progress on a regular basis

Risk/Issue management:
Proactively identify any dependencies that might impact the project KPIs facilitate agreement with dependency owners and closely track them on the plan
Identify and closely track the risks in the project and follow escalation path
Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact

Stakeholder Management:
Identify the internal and external stakeholders on the project
Define the RACIA chart and communicate the roles/responsibilities to the stakeholders
Define the communication plan and implement the same
Ensures that stakeholder needs concerns or complaints are understood and addressed

Test and Defect Management :
Ensure the test approach is defined and agreed for the project
Support system integration testing (functional / technical)
Review/mentor team during test execution
Support defining the test strategy and scenarios
Understand the business impact of defects
Prioritize the defects based on their criticality and severity
Participate in defect triage meetings
Identify and analyse root cause of defects
Interpret the results

Configuration Management:
Ensure and drive the process within the scope of the project
Provide information / articulate / demonstrate work during configuration audits and implement corrective action

Software Development Process Tools & Techniques:
Define/adopt the right tooling strategy for the project
Independently guide the team to develop efficient and high-quality work products
Meet project goals ensure process compliance and mentor the team

Governance:
Create continuous quality improvement plan
Define QA processes / plan
Tailor organization’s quality guidelines and benchmarks to meet specific project quality requirements and processes
Identify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIs

Domain / Industry Knowledge:
Guide team members to conduct research to keep abreast of the key business environment and competitive landscape
Understand how the proposed solution meets client requirements
Identify the key industry parameters to achieve market sensing

Technology Concepts:
Understand customer’s technology landscape
Map business requirements to technology requirements
Set expectations with the customer
Leverage that knowledge in day-to-day work or upgrading skills of the team
Provide inputs on potential areas of opportunity for UST

Profitability Management:
Analyse profitability for project
Create profitability sheet based on resource plan
Modify parameters in the profitability sheet and identify impact on margins
Carry out basic deal pricing
Apply project principles for improving the project profitability

Pricing & Licensing Models:
Define the pricing models for medium complex projects
Conduct estimation for complex projects viz. FP / value-based pricing etc.
Understand pricing strategies and business models of relevant products solutions or associated services
Review simple proposals

Knowledge Management (KM):
Establish a KM plan and platform that can be leveraged by new joiners to the project
Establish a platform to enable knowledge sharing among the project team members
Ensure that the learnings from the project are contributed to the KM repository
Ensure that the organization level KM Platforms (platform and content) is enabled for consumption by the project

Account Management Processes and Tools:
Comply with account management activities and drive towards the account management KPIs relevant for the project
Ability to write contracts in a language mitigating potential risks.
Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc

Solution Structuring:
Present the proposed solution to the customer highlighting the solution benefits and road map to achieve
Understand the end in mind and define Win Themes. Carve out simple solution / POC to build confidence in the solution
Review the proposal for completeness

Self-Development and Organizational initiatives:
Review other project artefacts with health assessment
Actively participate in forums like PM forums and share best practices and learnings from own projects
Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality
Constantly enhance knowledge and implement the same to leverage the best software engineering methodologies concepts automation etc

Team Development:
Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
Nurture the innovation potential within the team and harness it to positively impact the project outcomes
Provide feedback and enable the team to perform independently and grow
Identify the career aspirations of the team members and guide/coach them to define a development plan to achieve the same

Skill Examples:
Impact and Influence
Relationship building
Project strategy planning
Identify project risks and define action plans to manage
Define a project plan by breaking it down into individual project tasks
Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
Delegate tasks and manage team member contributions appropriately
Manage external contracted resources to achieve project objectives
Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities
Assess the project heath using quantitative measures and change the course of action as needed
Conflict management within the team and with external stakeholders
Collaborate with different techno-functional teams within own and customer organization to ensure the right standards and practices are implemented

Knowledge Examples:
Additional Comments:
None