UST Global Hiring for Associate III – IT Asset Management at Bengaluru, Karnataka Full Time

Role Proficiency:
Independently handle ticket closures generation and maintenance of reports and asset management consultancy to customers. Guide A1 and A2 resources to excel in their roles.

Outcomes:
Provide asset management consultancy for optimum software license usage and best practices to UST employees

Supported Software Catalogue Management and Maintenance – Freeware Commercial and Server Software and periodic removalarchival of obsolete software; thereby keeping up to date.

Managing and maintaining software listed in Self-Service Portal (SCCM deployment) Isolve etc

Customising and scheduling reports from Service Now and Snow for analysis purposes

Analysing the software usage reports from various publisher portals and working with corresponding SPOC to fix under usage or over usage issues

Coordinate with team members to maintain accurate systems coverage in Snow

Software License/Contract Allocation in Snow

Mentor A1 and A2 band employees

Measures of Outcomes:
Number of review comments – Non-compliance during process audits

Automation of service

Snow Coverage

Optimisation of software subscriptions

Training or certifications completed -2 per year

Outputs Expected:
Tickets:
Should not receive more than 2 negative review comments per quarter.

Compliance:
No notices of non-compliance during process audits

Trainings:
Attend at least 2 trainings in a year

Automation

Automate at least 2 services per year to considerably reduce the manual work c

Snow Coverage:
Snow Coverage to more than 95% on desktops and 99% on servers

Able to reduce the new subscription purchase for at least two publishers per year by clean-up

Skill Examples:
Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions promptly

Strong Excel and Dashboard skills

A desire for continuous learning and skill development.

Excellent verbal and written communication skills required including the ability to effectively communicate in both highly technical and non-technical environments

Detail oriented customer oriented result delivery oriented analytical thinking

Self-motivated and enthusiastic

Working in a team environment and with other teams

A great problem solver with the ability of coaching others to do the same

Knowledge Examples:
Knowledge Examples

Knowledge of the process of various organization units like legal procurement REFM team etc

Knowledge of various tools involved in IT Asset lifecycle management i.e. Snow Service now SCCM etc

Knowledge of various organization units involved in IT Asset lifecycle management.

Knowledge of standard ITIL Processes – Change Management Configuration Management and Service Support

Knowledge of ITAM best practices

ITAM tools utilization i.e. SNOW Service Now etc

ITAM Best practices

Principles of ISO 19770

Foundation Level – ITIL v3 or ITIL v4

Additional Comments:
None