Full Job Description
Role Proficiency:
Under general supervision perform various operational tasks related to employee life cycle such as but not limited to new hire on-boarding policies and procedures HR compliance resolution of employee queries and benefits administration.
Outcomes:
Perform various administrative tasks as assigned within prescribed SLAs following guidelines
Be available to handle queries from employees through phone email and the ticketing system and ensure response and resolution within prescribed SLAs
Assist in planning employee events
Guide A1 Associates in the team to perform their responsibilities
Perform other duties as assigned or requested
Measures of Outcomes:
Accuracy and correctness in query handling and other administrative work
Meeting of time lines for processes handled
Efficiency in multitasking
Proactive implementation and execution of given tasks
Outputs Expected:
Administrative Task:
Maintain employee personnel records collect and maintain sensitive and confidential personnel statistics and prepare reports
Ensure qualitative and effective execution of core HR operations fully leveraging available technology and best practices
Implement HR Processes as per guidance from HR Specialists
As per guidance from managers drive employee engagement programs across the locations to enhance productivity and morale building
Support other HR Functions:
Prepare presentations and reports to different stakeholders working within various HR information systems
Interface daily with HR and operational leaders to provide administrative support
Perform a variety of administrative tasks like benefits reward programs learning reimbursement short- and long-term disability training on-boarding terminations compensation
Employee connect:
Ensure strong connection with the employees through services provided
Documentation:
Create process document which is comprehensive and details all the aspects of the process and work instructions
Training:
Complete training as prescribed by Managers and Leadership
Onboarding:
Facilitate on-boarding process of new hires
Schedule initial screening interviews for non-exempt candidates
Ensure accurate measurement and reporting of all candidate sourcing activities
Facilitate new hire orientation to provide new team members with an incredible on-board experience
Skill Examples:
Proactive approach and ability to multi task
Proven responsibility for parts of selection procedures such as on-boarding new hiring documents background checks and/or orientation sessions
Ability to work autonomously as well as in a team when required and to
To propose creative ideas to address resourcing issues
Ability to proactively network and establish effective working relationships with candidates and co-workers
Building and maintaining collaborative relationships
Reliable self-motivated and strong attention to detail and highly creative and ability to think strategically and jump in and get things done
Act as a team player with a positive attitude
Knowledge Examples:
Additional Comments:
None