Full Job Description
Responsibilities:
· You will be our front line for troubleshooting hardware/software issues, and resolving IT support tickets. Along the way, you will also help document, generate, and maintain IT support documentation to help build a self service library.
· Ideal candidates should be passionate about customer experience and understand how to prioritise urgent matters.
· You should have a solid background in MacOS and Windows troubleshooting, along with some experience with iOS, Android, and linux. From firewalls to access points.
· Should have a basic understanding of networking should not be afraid of LAN/WAN troubleshooting. If you are eager to learn and grow with an incredible company on a mission to find the right career for everyone, come join our IT team as an IT Support Engineer.
· Provide basic troubleshooting for local and remote employees
· Respond to service desk tickets and provide solutions for reported customer problems
· Support printer/scanner setup and troubleshoot printing/scanning issues
· Log and track issues using company ticketing system, and maintain history records and related problem documentation
· Flexibility and adaptability in work schedule to work some evenings and weekends for special projects
Minimum qualifications:
· Relevant degree or related experience in IT support service
· Ideal experience includes a minimum of 2 years of IT support services, networks, project planning and inventory management
· Solid knowledge of Windows-based networking protocols and the Microsoft O365 environment
· Experience with Google Suite, Slack, Microsoft O365
· Intermediate to expert knowledge of Mac OS X and Mac hardware
· Ability to work and thrive independently and have strong problem solving, research and quantitative skills essential to troubleshoot and resolve issues with minimal guidance
· Strong attention to detail
· Interested in learning and taking on increasingly complex tasks
· Additional certification or working toward certification in MS o365, A+, and/or Networking a plus
Location -Kolkata
Job Type: Full-time
Salary: ₹15,000.00 – ₹25,000.00 per month
Experience:
Work Remotely: