Full Job Description
Senior Manager -Engineering | B2B Company
Experience: 10.0 – 13.0 Years | CTC: Confidential | Functional Area: Any | Industry: Any | Location: Remote
About the Company:
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements.
They service over 6,000 business clients including large accounts like Flipkart and Uber. Currently operating in major cities, the startup is focused on increasing its reach in tier 2 and 3 cities and towns, which are largely untapped markets. They also have their operations set up across South Asia, Middle East, and Latin America. Led by a visionary founder, whose experience covers business, technology, sales, and operations, the team is built on trust, motivation, learning, and improvement.
Skills: Engineering Management, Senior Management, Tech Head, SaaS, Python, PHP, ReactJS, RDBMS, NoSQL, AWS, AI/ ML, Product Lifecycle, PRoduct lead, Startup experience, Microservices, Security, Architecture
About the Job
Are you looking to join a fast growing B2B company where you could use your experience and leverage on the growth? Then, please read on.
Our client is a SaaS solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries.
As a Senior Manager – Engineering, you would be leading the technology (engineering) team of 40 to build a world-class SAAS product that is serving 7000+ businesses (or 50,000
users) across the globe.
The person would be responsible to oversee the product development and technology research ensuring scalability and effectiveness. The core role would involve leading development, managing team & processes leading to effective technology product as an outcome.
What you will do:
Leading the product development so to scale to a million businesses over the next ten years or 25K businesses in the next 3 years.
Building a team & process accordingly so to ensure a smooth growth path for the product and company.
Building a fully horizontal architecture & microservices with robust security.
Leading the technology development by learning and researching the best upcoming technology.
Analyzing current technology gaps in the system and evangelizing for better state of art technology development.
Evaluating technology architecture, gaps, and improvisation requirements.
Building new architectures for further product development along with elaborated documentations.
Leading the team of software engineers to guide them with the best technology and process practices.
Coaching and motivating the team to ensure enhanced performance across teams.
Engaging with Product teams to shape the product roadmap.
Working with the tech support team to analyze open issues and bugs and ensure an efficient process for fixing the same.
Building processes for product development, security audits, new recruitments, technology research, technical documentation, etc.
What you need to have:
Computer science graduate with 10+ years of experience in engineering. SAAS experience is preferred.
Experience in managing an engineering team of 30+ people.
Experience with Python, PHP, React JS, RDBMS, NoSQL.
Experience with cloud platforms like AWS and its various offerings to deliver high availability architectures at scale.
Understanding of AI & ML and vision to build strong data-driven technology product.
Strong inclination towards product startup & opensource communities.
Employment Type: Full time regular | Working Days: Mon – Fri | Work Timings: Regular Day Shift | Education:Any Graduation
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