University of Hull Hiring for Junior Web Developer and CRM Platform Coordinator at Organisation, Delhi Full Time

Reference:
SUU0000100

Campus:
External Organisation Site

Faculty/Area:
Hull University Student Union

School/Department:
Hull University Student Union

Subject Group/Team:
Student Union (HUU)

Salary:
£20,740 to £23,362 per annum

Post Type:
Full Time

Closing Date:
Friday 04 March 2022

A little bit about us: Hull University Students’ Union is a Charity, with a large trading subsidiary; our primary purposes are:

• Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.

• Being the recognised representative channel between students and the University of Hull and other representative bodies.

• Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

Our Trading Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.
Our Values:
Inclusive – We actively support Equality and Diversity. We adapt our services to reflect and meet the evolving needs of our members.
Innovative – We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive.
Positive – We continually work to improve your Union, we are confident, optimistic and solution focused.
Fun – We focus on making your time at University as enjoyable as possible.
Supportive – We listen, look out for your best interests and make sure your voice is heard.

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Service Delivery*
Students’ Union Management System maintenance:

• Be the main point of contact for website/SUMS enquiries for staff and SUMS

• Respond, log and manage queries, resolving all issues with agreed timelines

• Offering support and guidance to the different teams in HUSU

• Maintain an excellent working understanding of the SUMS platforms to support all internal teams in using it for the benefit of students.

• Make recommendations as part of continuous improvement to streamline processes and procedures to ensure SUMS is being used effectively.

• Keep up to date with platform developments and progress to ensure relayed information is kept relevant and briefing teams on how new modules could work for Hull University Union.

• Effectively evaluate, categorise and investigate incoming support tickets, escalating as required.

• Ensure stakeholder expectations are met when dealing with support tickets and that issues are resolved within agreed timeframes

Development

• Work with the SUMS team to develop modules to meet the needs of Hull University Students’ Union.

• Ensure that code quality is maintained, and appropriate documentation and testing is completed.

• Keep the website appearance in line with platform developments to ensure seamless integration between web services and the core platform, liaising with SUMS and marketing team to maintain thematic and content relevancy.

• Support the marketing team with website tasks in line with requirements

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SEO/ Content Management*

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Monitor the algorithms set by the search engines to keep up to date with changes

• Employ user experience (UX) and conversion rate optimisation methods to turn visitors into more active users and to help improve website performance

• Constantly check search terms, rankings and analytics to monitor performance of client websites and make recommendations for improvement

• Implement technical recommendations by Marketing team

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Reporting and Information Management*

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Maintain log of support issues and ensure smooth communication and resolution between HUU team and SUMS.

• Maintain a log of website development requests and work with the marketing team to schedule development work

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Documentation*

• Assist in the creation of documentation, including training materials, to support all new platform developments.

• Update and review current user guides as and when required, ensuring clear guidance is given to all stakeholders.

• Maintain a support knowledge base, creating articles for frequently asked questions and processes as required.

• Assist in training users on platform functionality.

Technical Support

• Be responsible for day-to-day technical internal questions such as general IT issues, user accounts, printers and shared drives at Hull University Students’ Union.

• Ensure compliance with Hull University Students’ Union policies and procedures, giving support and guidance to staff who use the software.

General duties and responsibilities

• Ensure confidentiality at all times in the handling and dissemination of information and data, and embedding and implementing GDPR across the workload.

• Carry out all duties in line with HUSU’s policies and in line with the organisation’s values and strategic aims.

• Ensure the Health and Safety policy and procedures are followed at all times.

• Maintain an active awareness of issues and practice in Students’ Unions nationally in order to build on good practice and identify trends, innovation and development opportunities.

• Carry out any other duties as may be required from time to time under the overall scope of the role.

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Person Specification*
Essential

• Degree
• Experience in a similar role.
• Experience of PHP, HTML, CSS and Java
• Experience of level one technical support issues
• Excellent communication skills – visual, written and verbal
• Strong IT skills
• Knowledge of modern web technologies and standards
• Innovative, with strong problem-solving skills
• Excellent attention to detail
• Ability to relate to students and staff
• Ability to meet deadlines
• Desire to learn and develop

Desirable

• Professional qualification / membership
• Experience of producing technical documentation and maintaining a knowledge base and providing training to end users
• Experience of quality assurance testing

We’re committed to ensuring our workforce accurately reflects the diversity of the world we live in. We positively encourage applications from all individuals irrespective of their gender, age, home country, ethnic background, sexuality, religious beliefs or disability.
All candidates will be treated equally and all appointments made on merit.
Reports to Marketing Manager.
If you have any queries about the job, please contact Marianne Lewsley-Stier, Marketing and Communications Manager [email protected].
To apply please follow this link:
https://hulluniversityunionnew.peoplehr.net/Pages/JobBoard/Opening.aspx?v=cdf4eb00-6193-4201-8162-b9c3b16f0d4a
Closing date: Friday 4th March 2022.

Job Type: Full-time