UnitedHealth Group Hiring for Assistant Manager – Gurgaon, HR at Gurgaon, Haryana Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

Primary Responsibilities:
Accurate and timely documentation of claims data

Ensure accurate and timely delivery of data to Team Liaison

Ensure that performance metrics are achieved and Building and maintaining an effective Team environment within the Network Intelligence group

Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)

Coordinate with the Team to identify process improvement opportunities

Monitor, measure and report Team performance metrics and implement Team incentive programs

Deliver/facilitate training (both new and ongoing)

Partner with leadership to promote department revenue and business objectives

Provide feedback to management on individual and group training results

Review and update training materials as needed

Routinely analyze quality results to report error trends

Identify root causes of errors and opportunities for defect reduction

Analyze and develop overall improvement plans (department and individual)

Administrative responsibilities as assigned

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
Bachelor’s degree

Six Sigma Knowledge / Certified/ Trained

5 – 8 years of experience in Non-Voice BPO industry

12 – 18 months of experience in Team Handling (Min Span of 15 people)

Exposure to all the facets of Operation Management

Exposure to people management, Performance Management and Client Management

Sound Reporting/ MIS Skills

Strong Proficiency in MS Office

Excellent Interpersonal skills

Open to Night Shifts

Preferred Qualifications:
Transition Experience

From US Healthcare industry

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Job Keywords: Assistant Manager, Six Sigma, Team Handling, Operation Management, Client Management, Management, Gurgaon, HR, Haryana