Ujjivan Small Finance Bank Ltd Hiring for Manager at Koramangala, Bengaluru, Karnataka Full Time

South 1102-Koramangala, Bangalore, Karnataka, India

Department

SOUTH BUSINESS

Job posted on

Mar 13, 2022

Employment type

Permanent

Experience range

5 years – 7 years

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Identifies existing branch customers who meet Preferred program criteria and flag them on the system to upgrade these customers under the program
• Cross Sell/Acquire new customers who meet product criteria and flag them on the system
• Achieves MTD and YTD Revenue Targets
• Enhances the value/book size of the given portfolio
• Achieves Top Line cross sell targets for various products like TPP/FX etc.
• Contact unique customers (NTT/NTB) for sales calls
• Handles Service Request for mapped NR HNW clients.
• Responsible for Product Penetration & contribution towards focused product

Customer

• Regularly interact with the customer to build rapport and understand the profile.
• Ensures that all customer queries and complaints are resolved the same day and the customer is informed about any regulatory or process change. Keeps the customer updated on program features.
• Ensures that all queries and complaints are resolved within the specified TAT.
• Work closely with all internal stake holders like Central Product Team/Marketing/Operations/Call centres/Branch Banking to resolve issues pertaining to NR/FX customers with in the desired TAT.

Internal Process

• Monitors Inward Remittances, FCY Chq Realization
• Update any portfolio client related process like LTR etc and follows all NR Desk related processes
• Maintains Sales report with Purpose of Call, Discussion Happened, Outcome of call and next follow up date
• Ensures certification of documentation required for opening and maintaining customer accounts

Learning & Innovation

• Reviews training needs for branch resources jointly with regional leadership and HR team. Prepare a plan and training calendar, implement across regions and review them periodically.
• Develops an action plan for low performance branches to ensure higher process compliance.
• Reviews implementation of training man-days/ mandatory training programs and recommend identify new areas for training & development for the team.