Twin Health Hiring for Patient Coordinator at Bengaluru, Karnataka Full Time

Founded in 2018, Twin Health invented the Whole Body Digital Twin (WBDT) to help reverse and prevent chronic metabolic diseases. Powered by artificial intelligence, the WBDT is a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected in real-time via wearable sensors and self-reported preferences. The WBDT is a precise predictive model that provides individualized nutrition, sleep, activity and breathing guidance to patients and their healthcare providers to reverse and prevent a variety of chronic metabolic diseases, including type 2 diabetes, cardiovascular disease, and liver disease.

Our Twin team is passionate, intelligent, motivated, and driven by our collective purpose – to improve the health and happiness of our members. We have deep expertise in IoT, AI, data and medical science, healthcare management, and health policy. Our executive team is composed of individuals who have dedicated their careers to building and growing multiple leading global digital health companies. Our culture is one that empowers, and through our revolutionary technology and our dedicated partnership with our patients, Twin team members have the opportunity to improve the health of patients every day.

We recently announced the closing of our $140M Series C funding round, including leading global investors ICONIQ Growth, Sequoia, Perceptive Advisors, Corner Ventures, LTS Investments, Helena and Sofina, enabling our team to scale its service and help solve the global chronic metabolic disease health crisis. We are building the company you always wished you worked for. Join us in building the most impactful digital health company in the world!

Roles & responsibility

Essential Functions:
Coordinate and carry out the daily activities from patient enrollment to service activation as

per the process.

Address patient’s request and needs in a professional manner

Response to patient concerns timely and ensure patient satisfaction

Schedule patient appointments and make reminder calls

Accurately collect and maintain patient health history, demographic and required details in

India Clinic app

Work closely with cross functional teams to meet strict timelines for service activation as per

KPI

Help with data collection & related duties as needed

Maintain patient records confidential and secure

Requirements:
Knowledge of medical terminology.

Strong Communication Skills

Compassionate nature

Above average critical thinking skills

Team spirit in a positive work environment

Must have strong time management skills as well as be an effective multi-tasker

Working autonomously with limited supervision and operating effectively in a highly matrixed

environment

Must have good problem solving and decision making skills along with the ability to exercise

sound judgment.

Must be able to work odd hours to attend patient concerns and ensure patient satisfaction

Must be able to work in a fast-paced, high-stress environment with a demanding time schedule

Education and Experience:
Bachelor’s Degree or equivalent, Master’s Degree is an asset.

Minimum 2+ years of work experience in customer focused service environment. Cross-

sector and/or cross-functional experience is an asset