Turner & Townsend Hiring for IT Helpdesk Support – Bangalore Job at Bangalore Full Time

Company Description

We are a global professional services organization that provides consulting and delivery services to large global clients.

With our experience of major capital projects all over the world we’re experts at managing the many moving parts involved in complex programmes, with 110 offices across 45 different countries.

At the heart of our approach is a focus on better outcomes. With an independent view we do things smarter; we give the clarity and rigour to help teams work better together, to make an investment case stronger, to raise the standards of delivery and to maintain schedules and budgets. It’s how we’ve made the difference for more than 70 years.

We are equal opportunity employers. A copy of the policy statement on equal opportunity is provided upon request.

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Job Description

Main Purpose :

Provide support to the Global IT team, monitoring the incoming helpdesk requests, assigning to relevant agents, assisting with first line tasks where possible.

Key Responsibilities :

• Monitoring IT helpdesk
• Monitor global backups
• First line support requests
• Conduct contractor ongoing employment checks.
• Working on a support desk, raising tickets received via phone, email, web portal.
• Preferable experience with IT issues to be able to identify correct departments for ticket allocation

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Qualifications

Working on a support desk, raising tickets received via phone, email, web portal.

Preferable experience with IT issues to be able to identify correct departments for ticket allocation

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Additional Information