Turito Hiring for Relationship Manager Job at Hyderābād Full Time

Job Description:

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Need to coordinate with the subject teacher and student to see the classes are going as per the schedule.
• Need to coordinate with the team as an when required for the rescheduling of classes for students.
• Need to take the feedback from Parents, Students and teacher for the smooth functioning of the classes, using this feedback need to suggest if any process to be changed.
• Maintain the good relations with the student & parent and need to cross sell the other products of Turito.
• Need to maintain a tracker of the ongoing classes and upcoming classes along with the communication made through the phone, chat and email & other channels.
• Understanding the customer queries by Chat Voice or email and respond to it ensuring that all queries/concerns are answered.
• Answers the customer questions in a clear and concise manner using full sentences without grammatical and spelling errors.
• Need to strictly adhere with the Turito process in responding to the client issues.
• Monitor customer complaints on social media and reach out to provide assistance.
• Gather customer feedback and share with our teachers and operation teams.
• Assist in training junior Customer Support Representatives.
• Create an inspiring team environment with an open communication culture.
• Set clear goals and delegate tasks and set TAT.
• Monitoring team performance. Enable development opportunities for team through participation in various initiatives.
• Prepare development plans for team members and track their implementation.
• Listen to the team members feedback and resolve the conflicts if any.
• Suggest and implement the team building activities.
• Should have customer-centric approach.
• Work with team on customer feedbacks and getting the customer queries resolved on timely basis.
• Conducting the quality audits of the existing process and report the process gaps to your immediate manager.

Requirements

• Experience as a Customer Support Specialist Team Lead or similar role of 3-4 years
• Worked as a Team Lead in a US process
• Experience using fresh chat and fresh desk will be an added advantage.
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases.

Education Qualification:

· Graduate in any discipline with good communication and written skills.

Timings: Need to work as per Rotational Shifts.

Job Type: Full-time

Salary: ₹300,000.00 – ₹700,000.00 per year

Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Management: 1 year (Preferred)

Language:

• English (Preferred)

Work Remotely:

• No

Speak with the employer
+91 7013088694