Trucarekidz India Private Limited Hiring for Customer Care Executive Job at New Delhi Full Time

Position: Customer Care Executive

Job Description : –

1. Resolve customers’ queries and issues through voice, email & social media channels following the defined process in specified timelines

2. Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.

3. Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.

4. To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

5. Must be proficient in the English language.

6. Knowledge of Microsoft Office is a must.

7. Should have a minimum of 1-3 years of work experience as a CX executive preferably in the E-commerce domain.

8. Should have managed – Emails/Calls/Chat/Social Media queries.

9. Ability to multi-task

Work Environment:

• Job involves close to 25 days of working.
• Trucare represents international brands of repute. The candidate will work in an environment that prides itself on protecting this reputation by ensuring ethical trade practices and premium product visibility.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Jadwal:

• Day shift
• Morning shift

Tunjangan:

• Health insurance

COVID-19 considerations:
All Covid Precautions in Place at Workplace

Ability to commute/relocate:

• Delhi, Delhi – 110074, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)