Job Title: Customer Support Executive
Salary – 25000 – 30000
Job Summary:
TheWhitepole, a leading e-commerce D2C company, is seeking a highly motivated and experienced Customer Support Executive to join our team.
Key Responsibilities:
• Answer incoming customer inquiries via phone, email, chat, WhatsApp, and Instagram, and
provide accurate and timely information to customers.
• Handle and resolve customer complaints and issues related to product returns, order status,
tracking, and COD order confirmation in a professional and efficient manner, ensuring
customer satisfaction at all times.
• Document all customer interactions, inquiries, and complaints in Google Sheets.
• Work closely with other departments, such as sales and operations, to provide a seamless
Customer experience.
• Create weekly and monthly s to track Work performance and provide insights to
improve our customer service.
Requirements:
• Bachelor’s degree in business, communication, or related field.
• Minimum 2 years’ experience in customer service or support role.
• Excellent communication skills and problem-solving skills.
• Proficient in Microsoft Office and Google Sheets
At TheWhitepole, we offer an inclusive work environment. Apply now and become a part of our dynamic team!