The Wellness Shop Looking for E Commerce Operations Manager at Indiranagar, Bengaluru, Karnataka Full Time

We are seeking an experienced and detail-oriented E-Commerce Operations Manager to oversee and optimize our online retail operations. The E-Commerce Operations Manager will be responsible for managing the day-to-day activities of our e-commerce platform, ensuring seamless order fulfillment, inventory management, and customer satisfaction. This role requires strong analytical skills, exceptional organizational abilities, and a deep understanding of e-commerce best practices.

Responsibilities:

E-Commerce Platform Management: Oversee the smooth functioning of the e-commerce platform, ensuring its optimal performance and user experience.
Collaborate with IT and web development teams to implement necessary updates and improvements to the platform.
Monitor website analytics and key performance indicators to identify areas for enhancement and conversion rate optimization.

Order Fulfillment and Inventory Management: Develop and implement effective order processing and fulfillment procedures to ensure timely and accurate order delivery.
Coordinate with warehouse and logistics teams to manage inventory levels, track shipments, and resolve any fulfillment issues.
Implement inventory forecasting and replenishment strategies to maintain optimal stock levels and minimize out-of-stock situations.

Customer Service and Satisfaction: Develop and maintain high standards for customer service and satisfaction, ensuring timely response to inquiries and addressing customer concerns.
Monitor customer reviews, feedback, and ratings, taking necessary actions to improve customer experience and resolve issues promptly.
Implement strategies to drive customer loyalty, repeat purchases, and positive word-of-mouth referrals.

Performance Analysis and ing: Conduct regular analysis of e-commerce performance metrics, including sales, conversion rates, customer acquisition costs, and profitability.
Prepare detailed s and provide insights to management, identifying trends, opportunities, and areas of improvement.
Utilize data-driven approaches to optimize pricing, promotions, and marketing strategies to maximize revenue and profitability.

Cross-functional Collaboration: Collaborate with marketing, sales, and product teams to ensure effective product listings, promotions, and overall e-commerce strategy alignment.
Work closely with IT and security teams to maintain a secure and PCI-compliant e-commerce environment.
Provide guidance and support to the customer service team on e-commerce-related inquiries and escalations.

Requirements:

• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
• Proven experience in e-commerce operations management, preferably within the retail industry.
• Strong understanding of e-commerce platforms, order management systems, and inventory management tools.
• Proficiency in web analytics and ing tools to monitor and optimize e-commerce performance.
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Analytical mindset with a focus on data-driven decision-making.
• Strong communication and interpersonal skills to collaborate with cross-functional teams.
• Familiarity with current e-commerce trends, best practices, and customer experience optimization.
• Ability to adapt to a fast-paced and evolving work environment.

As an E-Commerce Operations Manager, you will play a critical role in ensuring the success and growth of our online retail operations. If you have a passion for e-commerce, a strong operational mindset, and the ability to drive results, we would love to hear from you.

Job Type: Full-time

Salary: ₹25,000.00 – ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Indiranagar. Bengaluru, Karnataka – 560038: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 4 years (Preferred)
• Operations management: 4 years (Preferred)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9784706179